IT Helpdesk Analyst

IT Service Desk Specialist Required Skills and Experience

·       Minimum of 2-3 years of IT technical support.

·       Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.

·       Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.

·       Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.

·       Willing to work off-hours and weekends when required for projects or emergency support.

·       Experience installing, configuring, and supporting network printers and audio/visual equipment.

·       Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).

·       Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.

·       Strong team leadership, time management, and coaching and mentoring skills.