ACH Payment Product Consultant (ACH OR PEP+)

Job Description:

Job Title: Product Consultant (ACH OR PEP+)

Location: 100% Remote
Type: Full Time/W2 with Infinite Computer Solutions

Job Description:

POSITION PURPOSE:

Product Consultant provides analysis, consultation, and training for new client implementations to Client s ACH Outsourcing utility. Product Consultant attends client implementation kick-off meetings, gathers the necessary information and data needed to complete the implementation requirements and client sign-off. Internally, the Product Consultant is responsible for ensuring that the implementation requirements are effectively transitioned to the Outsourcing Support team.

RESPONSIBILITIES:

• Under general supervision, analyze and determine client conversion requirements for Client s ACH Outsourcing Utility.
• Provide consultation to the client before, during and after conversion, including the development of new procedures the conversion may need.
• Interpret client s existing systems and workflows, through and including the balancing of conversion data.
• Provide training to the client before, during and after conversion, including the correct use of the system and on-line terminal assistance, as well as daily application balancing procedures.
• Provide assistance to client before, during client user acceptance testing (UAT).
• Communicate progress and any potential problems to Client management for awareness and/or resolution.
• Provide application support as required.
• Identify opportunities for process improvement.
• Present product demos as needed.
• Completes other duties as assigned.

QUALIFICATIONS:

Education: Bachelor s Degree in Business Administration, Computer Science or equivalent education in a related discipline is required. Related work experience can be substituted for educational requirement.

Job Related Experience:

Typically requires five or more years experience in the financial services industry and delivering software development and integration projects to clients

Functional Area Skills/Knowledge:

• Exposure to ACH Operations and/or the PEP+ product is a MUST.
• Strong working knowledge of ACH processing, with detail understanding of NACHA rules and regulations.
• Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall.
• Must demonstrate experience working with third party systems.
• Familiar with relevant business issues as they impact overall project plans.

• Excellent communication and reading comprehension skills.
• Able to integrate product knowledge with technical knowledge.
• Ability to assist in functional testing and support of products already in production.
• Able to learn new applications and new platforms as needed.
• The individual must possess the following competencies:

• Creativity
• Action Oriented
• Dealing with Ambiguity
• Integrity and trust
• Peer relationships
• Personal Learning

WORKING CONDITIONS:

• General office environment.
• Stressful situations may occur occasionally.
• No specific physical requirement.
• Occasional travel is required.