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AWS Connect Backend developer

Headway Tek IncDallas, TX🇺🇸United StatesPosted 22 Jul 2026

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

  • Amazon Connect Backend developer
  • Dallas,TX or St Louis,MO(Hybrid)
  • C2C or W2
  • Job Summary
  • We are looking for an experienced Amazon Connect Lead to drive the design, development, and delivery of cloud-based contact centre solutions using Amazon Connect and AWS services. This role requires strong technical expertise in IVR architecture, customer experience solutions, and the ability to lead teams and client engagements in large-scale transformation projects.
  • Key Responsibilities
  • Technical Leadership Lead the design and implementation of Amazon Connect solutions for voice and chat channels Define architecture for scalable, secure, and high-performance contact centre platforms Drive IVR design, call routing strategies, and omnichannel customer experience solutions Provide technical guidance and mentorship to development teams Development & Integration Oversee development of contact flows, routing profiles, and integrations Lead backend development using AWS Lambda (Node.js, Python, or Java) Ensure seamless integration with AWS services such as DynamoDB, S3, CloudWatch, API Gateway, SNS, and SQS Drive integration with enterprise applications (CRM systems like Salesforce, ServiceNow, etc.) Solution Design & Delivery Work with stakeholders to gather business requirements and translate them into technical solutions Lead end-to-end delivery of Amazon Connect implementations and migrations Define best practices, coding standards, and solution frameworks Support migration initiatives from legacy platforms such as Avaya or Genesys to Amazon Connect Operations & Governance Ensure system performance, reliability, and scalability through monitoring and optimization Drive incident management, root cause analysis, and continuous improvement Ensure compliance with security, governance, and regulatory standards Stakeholder Management Collaborate with clients, architects, product owners, and business teams Participate in solution discussions, client presentations, and technical reviews Support pre-sales activities including effort estimation and solution proposals
  • Required Skills & Qualifications
  • 7 12 years of experience in software development or cloud-based solutions 4+ years of hands-on experience with Amazon Connect Strong expertise in designing IVR/contact centre solutions and call routing Proficiency in AWS services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM) Experience in backend development using Node.js, Python, or Java Strong understanding of REST APIs, microservices, and event-driven architecture Experience integrating with enterprise systems and external APIs Proven experience in leading development teams and delivering large-scale projects
  • Preferred Skills
  • Experience with Amazon Lex, Polly, or conversational AI solutions Exposure to Generative AI services (Amazon Bedrock or similar platforms) Experience with contact centre platforms like Avaya or Genesys Knowledge of CI/CD pipelines and DevOps practices Familiarity with Infrastructure as Code (CloudFormation, Terraform) AWS certifications (Developer, Solution Architect, or equivalent)

Skills

DynamoDB
Microservices
Node.js
API Gateway
AWS
CloudFormation
Generative AI
Java
Python
REST
Stakeholder Management
Terraform

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