Sales Office Coordinator

Sales Office Coordinator

Heckmondwike, West Yorkshire

We are recruiting for an experienced Sales Office Coordinator to join a successful carpet manufacturing business. This is a fast-paced role where you'll manage customer orders, coordinate with production and logistics teams, support the sales team, and deliver outstanding customer service.

Key Responsibilities

• Process and manage customer orders from receipt to delivery
• Liaise with manufacturing and logistics teams to ensure deadlines are met
• Monitor stock availability and communicate updates to customers
• Handle customer enquiries and resolve complaints professionally
• Support the external sales team with quotations, reports and administration
• Contribute to process improvements and departmental efficiency

What We're Looking For

• Minimum 5 years' experience in a sales office, customer service or order processing role
• Excellent communication and organisational skills
• Strong problem-solving ability and customer-focused approach
• Good IT skills, including Microsoft Excel, Outlook and Word
• Ability to work effectively in a busy environment

Desirable

• Manufacturing experience
• Logistics or transport coordination experience
• Team leadership or supervisory experience

What's on Offer?

• Opportunity to join an established and growing business
• Varied and rewarding role
• Career progression opportunities into Sales Office Management and Customer Service leadership positions