ServiceNow Enterprise Architect Insurance Smart Apps

ServiceNow Enterprise Architect Insurance Smart Apps (Manager, Software Engineering)

Location: Charleston, SC (100% On-site)
Employment Type: Full-Time

We are seeking an experienced Enterprise Architect Insurance Smart Apps to lead the architecture strategy for a modern insurance technology platform. This is a high-impact leadership role responsible for designing scalable, secure, cloud-native solutions while driving enterprise architecture, digital transformation, and innovation across insurance applications.

Key Responsibilities

• Lead enterprise architecture strategy for insurance Smart Apps and platform capabilities.
• Design scalable, secure, and reusable SaaS and cloud-native architectures.
• Define API-first, event-driven, and microservices-based solution architectures.
• Architect enterprise integrations across Policy Administration, Claims, Billing, Customer, and Document Management platforms.
• Drive modernization initiatives, governance, security, observability, and platform resiliency.
• Partner with Product, Engineering, and Executive leadership to align technology with business goals.
• Mentor engineering teams and lead Architecture Review Boards (ARB).

Required Experience

• 10+ years of Software Engineering, Solution Architecture, or Enterprise Architecture experience.
• Strong experience designing enterprise-scale SaaS and platform-based solutions.
• Expertise in Cloud Architecture, API-first design, Microservices, Event-Driven Architecture, and Enterprise Integration.
• Experience leading architecture initiatives across multiple teams and executive stakeholders.

ServiceNow Expertise (Hands-on)

• Scoped Applications
• Flow Designer
• Integration Hub
• UI Builder
• CMDB
• Service Catalog
• Automated Test Framework (ATF)

Additional experience with:

• ServiceNow Governance
• Multi-instance environments
• Upgrade & Release Management
• Source Control
• DevSecOps
• Enterprise ServiceNow Implementations

Technical Skills

• ServiceNow
• Enterprise Architecture
• Cloud Architecture
• SaaS & Multi-Tenant Platforms
• Microservices
• REST APIs
• GraphQL
• Event-Driven Architecture
• Enterprise Integration Patterns
• CI/CD
• DevOps
• Observability & Performance Engineering
• Data Governance

Insurance Domain Experience

Strong experience with:

• Policy Administration
• Claims Management
• Billing Platforms
• Customer Engagement Solutions
• Document Management
• Insurance Data Platforms

Preferred experience with:

• Guidewire
• Duck Creek
• Sapiens
• Majesco
• Similar Insurance Core Platforms

Preferred Certifications

• ServiceNow Certified Technical Architect (CTA) Preferred
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITSM / ITOM / App Engine Certifications are a plus

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).