IT - Business System Analysts (Senior) - Technology Operations Coordinator

Idealforce has contract position available immediately for a IT - Business System Analysts (Senior) - Technology Operations Coordinator to join our customer in Phoenix,AZ. This is Onsite Position.Please find below additional details about this job.Local Candidates.

Job Description:

The Technology Operations Coordinator supports the Technology Services Division (TSD) by serving as a central liaison between business units, technical teams, vendors, and leadership. This hybrid role blends business analysis, application support, and administrative operations, ensuring smooth communication, reliable follow-up, accurate documentation, and timely execution of high-priority tasks.

The coordinator will play a critical role in supporting mission-critical applications (such as WAM and CC&B), assisting with hardware lifecycle activities, as needed, and managing operational and administrative processes that help the division deliver high-quality technology services.

This contractor position requires punctuality, strong attention to detail, excellent organization, and the ability to meet multiple high-priority deadlines.

Key Responsibilities

• Operational Coordination & Business Analysis

• Serve as a liaison between technical and non-technical teams, ensuring clear communication and alignment with business outcomes.

• Coordinate and track competing priorities across interdisciplinary teams, ensuring timely completion of assignments and action items.

• Gather business needs from WSD units and translate them into clear, actionable requirements for technical teams.

• Prepare business cases, requirements documentation, user stories, workflows, and executive summaries.

• Support TSD governance activities by assisting with documentation review and adherence to IT audit and compliance requirements.

• Maintain structured cadences of updates through status meetings, progress reports, and stakeholder communication.

Application & Technology Support

• Provide operational support for WSD applications such as WAM, CC&B, and other critical systems in coordination with TSD Applications and Infrastructure teams.

• Assist with hardware management tasks (intake, tagging, imaging coordination, inventory updates, and deployment scheduling), as needed.

• Collaborate with TSD team members on technology lifecycle activities as needed.

Administrative & Operational Support

• Coordinate calendars, meetings, and logistics for TSD leadership.

• Generate, submit, and track purchase orders, payment requests, and procurement documentation.

• Maintain organized documentation control, review policies, and assist in the development of procedures.

• Support inventory processes, records management, SharePoint content updates, and division coordination duties.

• Provide operational support across governance, applications, and hardware teams as needed.

Budget & Procurement Support

• Perform SAP/SRM budget review, shopping cart creation, purchase tracking, and fiscal coordination.

• Work closely with TSD leadership and the budget team to ensure accuracy of expenditures and adherence to procurement requirements.

• Assist with contract coordination and vendor documentation as required.

Required Qualifications

• Reliable attendance and strict punctuality (this is a fully in-office role).

• Strong background in business analysis, operations, technology coordination, or administrative support within a municipal, enterprise, or utility environment.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

• Excellent follow-up skills and attention to detail, with proactive issue tracking.

• Exceptional written, verbal, and interpersonal communication skills.

• Strong organizational skills and the ability to stay ahead of deadlines.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

• Experience working directly with technical teams and translating business needs.

Preferred Qualifications

• Experience with SAP/SRM, especially shopping carts, budget oversight, and purchase order processing.

• Familiarity with WSD operations or other utility or municipal workflows.

• Understanding of IT governance, audit practices, or compliance procedures.

• Experience supporting enterprise applications (WAM, CC&B, GIS, billing systems, etc.).

• Knowledge of procurement workflows, contract coordination, and policy development.

• Strong problem-solving skills and the ability to work independently with minimal supervision.

• Ability to work collaboratively with diverse teams and build strong relationships across the division.

Ideal Candidate

The ideal Technology Operations Coordinator is:

• Highly organized and dependable

• Detail-oriented with excellent follow-up

• Comfortable managing multiple high-priority deadlines

• Skilled at bridging business needs with technology solutions

• Confident working with both technical teams and administrative processes

• A proactive communicator who anticipates needs and solves problems before they escalate