L2 Deskside Support Engineer

Introduction: We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS).

Responsibilities:

• Provide onsite desktop and deskside support for business users
• Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments
• Support laptops, desktops, multi-monitor setups, mobile devices, printers, and peripherals
• Deliver VIP/Executive support and maintain high customer satisfaction
• Manage incidents and service requests through ServiceNow/Jira
• Coordinate with Infrastructure and Application teams for critical issue resolution
• Support onboarding, hardware deployments, and endpoint management

Requirements:

Required Skills:

• 4–8 years of Desktop Support / Deskside Support experience
• Strong Windows Desktop Support expertise
• Active Directory, Office 365, VPN, Networking
• ServiceNow or Jira experience
• Citrix/VDI knowledge
• Excellent troubleshooting and communication skills

Preferred Skills:

• Financial Services, Banking, Asset Management, or Capital Markets experience
• Exposure to Bloomberg, Refinitiv, FactSet, or similar market data platforms

If interested, please share:

• ✔ Updated Resume
• ✔ Current Location
• ✔ Work Authorization
• ✔ Contact Number
• ✔ Availability for a Screening Call

Contact: Send your resume to:

#Hiring #AtlantaJobs #DesktopSupport #DesksideSupport #ITSupport #ServiceNow #Citrix #ActiveDirectory #WindowsSupport #FinancialServices #TechJobs #USCOnly #AptLogix