Sr. Production Support Engineering Lead

Job#: 3043030

Job Description:
Sr. Production Support Engineering Lead

Location: Chicago, Illinois (Partial Remote)

Role Overview

We are seeking a Production Support Engineering Lead to drive document management technology initiatives within a regulated financial services environment. This role is a project-focused technical lead position concentrated on PrivateLink projects, record management, remediation efforts, and migration initiatives, including moving content and workflows from SharePoint to PrivateLink. The ideal candidate will partner with business, technology, risk, compliance, and vendor teams to oversee delivery, support implementation, and ensure operational stability for key document management platforms.

Key Responsibilities

• Lead PrivateLink-related initiatives that support document management and record remediation efforts.
• Oversee migration efforts from SharePoint to PrivateLink and support future PrivateLink projects.
• Partner with stakeholders to understand requirements, define delivery plans, and ensure project milestones are met.
• Provide transparent updates on project status, risks, dependencies, and timelines.
• Support and lead initiatives involving OpenText, including Content Server and broader Enterprise Content Management platforms.
• Lead record management and remediation efforts related to document migration, retention, compliance, and accessibility.
• Support production operations for document management applications, including participation in incident, problem, and change management activities.
• Communicate technical issues, project status, and business impact to various audiences.
• Serve as a liaison between business stakeholders and technical teams during migration and remediation.

Required Qualifications

• 6-8+ years of experience in Production Support Engineering, Application Support, Technology Delivery, or related technical roles.
• Experience with PrivateLink initiatives or related technology projects.
• Hands-on experience with OpenText, especially Content Server and Enterprise Content Management platforms.
• Experience supporting document management, records management, or enterprise content management applications.
• Experience leading platform migration efforts, such as SharePoint to PrivateLink.
• Experience in banking or financial services supporting business-critical applications.
• A degree or diploma in Computer Science, Engineering, MIS, or a related field or relevant certifications is required.
• Understanding of production support processes, including Incident Management, Problem Management, and Change Management.
• Ability to work with business stakeholders and translate requirements into technical execution plans.

Preferred Qualifications

• Experience with Hyland OnBase, Jack Henry, or other document management or ERP-related platforms.
• Experience with records remediation, retention, compliance, or regulated document workflows.
• Experience supporting applications in a regulated environment.
• Experience working with risk, compliance, audit, or governance teams.
• ITIL or related service management experience.
• Prior experience as a technical lead overseeing cross-functional project delivery.

Key Technologies

• PrivateLink
• OpenText Content Server
• Enterprise Content Management (ECM)
• SharePoint
• Hyland OnBase
• Jack Henry
• Document and records management systems
• ERP/document repository systems
• Monitoring, logging, and ticketing tools

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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