Deployment Support Analyst

Job#: 3054375
Job Description:
Job Title: Deployment Support Analyst
Location: Remote but needs to be local to Irvine, CA for onsite training and available for the overnight shift
Duration: 12 months with potential for extension
Job Description: The Deployment Support Analyst is responsible for providing remote support for all restaurant technology and drives impact across the business by having full ownership of specific focus areas related to Deployment/Proactive support which will include documentation for troubleshooting and resolutions to be used by the team.

Responsibilities

Serves as a technical expert using independent judgment and discretion within approved processes when providing technical assistance and support to customers and lower level analyst. Cross-trained to support Deployment, ECARE, and RTO programs which includes troubleshooting, vendor follow up, coordination with Service Desk
Availability and willingness to serve in a schedule rotation that provides night and weekend support. Identify root cause issues and defect with Tier 1 applications. Then share those findings with Business Partners to address and resolve application defects.

Analyze customer workflow and/or processes flows issues and help to facilitate operational support for their business. Translate customer requests into appropriate specifications incidents. Understand and appreciate customers' business functions and time while driving results on incident resolution. Maintain increasing technical knowledge of the assigned application. Provide technical knowledge in the support of programming languages and applications in various system environments. Demonstrate and apply information systems, theory, processes and technology to all work.

Contact vendors regarding service issues to receive support information or assistance as instructed by the Team Leader. Work collaboratively with Reporting and Problem Management teams on reporting needs and problem management systems. Provide effective customer service by being courteous, polite and friendly at all times. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request. Participate in departmental programs that promote and deliver exceptional customer service. Perform other duties and special projects as assigned by the Leader.

Requirements

Prefer Computer Science degree or equivalent years of experience
At least 1 years customer service experience
At least 1 years of Help Desk experience preferred
A+ Certification or equivalent experience preferred
Network+ Certification or equivalent experience preferred
Strong technical skill set of understanding computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.)
Strong business knowledge to problem solve and provide leadership to less experienced team members
Excellent written and oral communication skills
Strong organizational and multitasking skill
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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