Field Service Engineer

About YPS

Yorkshire Packaging Systems (YPS) is the UKs expert in automated wrapping systems and flexible films, with over four decades of experience.

The Opportunity

To join a rapidly expanding owner managed business with a clear vision for future growth

delivering exceptional customer service through quality products, services and employee well

being.The engineering department delivers exceptional customer service on a daily basis and has

the most customer contact of any department in the business. Therefore, your day-to-day

contribution will be instrumental in driving continual improvements and in cementing our

brands position as the leader of our industry.Although a demand driven role occasionally requiring the need to be able to deviate from a planned schedule, you are backed up by a wider team of service and spares planners to help maintain as much pro-activity as possible to keep excess travel and overnight stays to a minimum and spread evenly across the team.

Customer focus is very much at the heart of YPS so investment is and always will be provided

to continually improve this where possible. This is not a job opportunity but we believe a

career opportunity providing personal growth with continual training and rising earnings.

Responsibilities

• Having the ability to liaise with both customers and colleagues to ensure YPS maintainsthe customer service excellence that we pride ourselves on, is essential to the role.
• servicing, maintaining, and installing a range of equipment at customers sitesnationwide.
• Attend customers site in a timely manner to carry out the task assigned and deliver
• exceptional customer service.
• Respond to customer demand promptly and professionally working autonomously aswell as part of a wider team,
• Install new machines and provide full operator training individually and as part of ateam.
• Communicate effectively to liaise with:

Customers both on site and to help to diagnose problems over the phone.
The engineering and admin team
The sales team.

• Participation in training courses, as and when required.
• This post does involve regular travel and overnight stays at short notice, as required.

Required skills:

The minimum skills and qualifications required for this role include:

• Recognised electrical engineering qualification.
• Field engineering experience is essential.
• Excellent communication skills and the ability to be a team player.
• Full UK driving licence.
• Polite telephone manner.
• Self-Motivation with the ability to work under pressure and manage deadlines.
• The ability to provide a digital job report on completion of a daily task using excellentEnglish/Grammar.

Location and Package

• Ideally the successful candidate would live between YPS and the midlands
• Salary Range£50,000 - £55,000dependent upon experience and skill set.
• Contributory pension scheme currently to 3% of salary.
• 20 days annual leave plus all bank holidays (8) and an annual Christmas shutdownperiod typically from 21st / 22nd December to 2nd / 3rd January.
• A quality company vehicle (not a van but tax efficient) is provided which is fullyexpensed for personal use also.
• Any specialised tools required to do the job in hand.
• Fully expensed mobile phone for professional and personal use.
• An iPad is provided for service reports but can be used for personal use also.
• Generous expense policy with much discretion given as to where to stay if staying awayand meals and drinks in the evening. It is important our people are well looked after with good hotels and food.
• YPS provides a number of paid for social events throughout the year.
• 40-45 working hours per week