Data Center Hardware Operations Lead

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As the Hardware Operations Lead within the Data Center Infrastructure organization, you will define and manage end-to-end operations across Anthropic's growing fleet of data center hardware. You will be accountable for all regional data center physical operations including material movement, physical deployment, bring up, maintenance, and incident response for complex network and high performance compute platforms. As a subject matter expert in data center infrastructure and operations, you will develop scalable processes for execution, help manage data center partners & vendors, lead deployment schedules and maintain close coordination with related disciplines such as design, engineering, and capacity planning. If you are experienced in operations, are passionate about HPC data centers, & enjoy working in complex, fast paced environments, we welcome you to apply.

Responsibilities

Define the Hardware Operations strategy including SLAs, incident management, reporting methods, and approaches for reporting.

Oversee third party delivery and bring up of network and compute systems from material delivery through QA testing, handover to production, and ongoing operations and maintenance.

Drive development of tools and processes in support of operations workflows, traceability, and vendor coordination.

Develop innovative approaches to improve time to market & equipment availability for data center hardware.

Enable scale out of operations through industry best practices optimization of bill of materials, logistics, and physical processes.

Manage partner relationships and maintain alignment with Anthropic goals.

You're a good fit if you

Have 7+ years of experience in data center operations as a manager, engineer, technical lead or related role.

Can demonstrate a proven track record overseeing a portfolio of mission critical systems.

Are a subject matter expert in operational processes including deployment, maintenance, material movement, and warehousing.

Can demonstrate subject matter expertise commonly used data analytics/dashboarding tools such as PowerBI, Atlassian Analytics, Tableau, or similar.

Are experienced in third party partner relationship management.

Bachelor's degree in a relevant domain or equivalent practical experience.

Bonus qualifications

10+ years of experience managing operations and logistics for large scale data centers.

An understanding of the unique requirements of AI/ML workloads, including power, cooling, and network connectivity.

Experience in supply chain management including bill of material definition, sourcing, procurement, and vendor onboarding/management.

Experience managing third party datacenters such as colo operators and/or contract operations staffing vendors.

Experience in data center facility infrastructure such as mechanical, electrical, and plumbing systems.

Logistics

Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience.

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas. However, we cannot sponsor every role and every candidate. If we make you an offer, we will make every reasonable effort to get you a visa.

We encourage you to apply even if you do not believe you meet every single qualification.

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.