Salesforce Production Support Engineer

The following requirement is open with our client.

Job Title                                  : Salesforce Production Support Engineer

Location                                 : Woodland Hills, CA (Onsite)

Rate                                         : $58/c2c or $50/w2 (All Inclusive)

Relevant Experience (in Yrs.): 8+

Job Description:

Seeking an experienced Salesforce Production Support Engineer to provide L2/L3 support for Salesforce Sales Cloud, Service Cloud, and custom applications. Responsible for troubleshooting production issues, incident management, root cause analysis, integrations, deployments, and ensuring platform stability while meeting SLAs

Responsibilities:

·         Resolve production incidents, defects, and user issues within SLAs.

·         Perform root cause analysis and implement preventive measures.

·         Monitor integrations, batch jobs, data quality, and application health.

·         Manage user access, security, deployments, and releases.

·         Collaborate with business users and technical teams; maintain support documentation and participate in on-call support.

Must-Have Skills:

·         Salesforce Administration and L2/L3 Production Support.

·         Salesforce Sales Cloud and Service Cloud.

·         Apex, Triggers, SOQL, LWC, and Aura Components.

·         REST/SOAP APIs, integrations, Flows, and automation troubleshooting.

·         Deployment tools: Copado, Gearset, Change Sets, or Salesforce DX.

·         ITIL Incident, Problem, Change, and Release Management.

Thanks & regards,
K.Suresh
Technical Recruiter
ASCII Group, LLC
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