Desktop / Field Support Technician

We are looking for Desktop / Field Support Technician for our client in Hendersonville, NC

Job Title: Desktop / Field Support Technician

Job Location: Hendersonville, NC

Job Type: Contract

Job Overview:

Requirement/Must Have:

• 3+ years of relevant experience.
• A+ Hardware certification.
• Microsoft certification (preferred).
• ITIL certification (preferred).
• CCNA certification (preferred).

Responsibilities:

• Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity.
• Travel to the nearby site in case of a need.
• Work from office daily.
• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
• Hands-on experience with imaging, reimaging Windows Operating system for Desktop and Laptops.
• Ability to move/lift/carry up to 50 lbs of weight.
• Safely move equipment point to point using wheeled carts and vehicles.
• IMACD & Asset Inventory experience.
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications.
• Working knowledge of imaging utilities such as Ghost, SCCM, etc.
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision and support wireless devices.
• Demonstrated proficiency in Microsoft OS and Microsoft applications.
• Demonstrated proficiency for installation of desktop software and troubleshooting.
• Working knowledge of Microsoft Active Directory and GPO.
• Strong customer service skills.
• Strong troubleshooting skills.
• Significant, demonstrated experience with Microsoft Windows operating systems.
• Functionally capable with Apple OS X.
• Advanced troubleshooting skills with hard drive encryption software.
• Advanced level skills in the Microsoft Office Suite.
• Strong client-side remote access troubleshooting skills.
• Demonstrate strong skills supporting printers in an enterprise environment.
• Advanced knowledge of client-side management tools.
• Strong proficiency in creating and referencing documentation and knowledge articles.
• Strong software installation and support skills.
• Disciplined, systematic problem-solving skills required.
• Troubleshoot and resolve end-user IT issues in their PCs, mobile phones, printers, and other IT devices.
• Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
• Provide or oversee all installations, de-installations, cascades, moves, adds, and changes for all EUC Equipment, Software, and related Services at designated Customer Sites.
• Coordinate, plan, and schedule IMACDs with all affected IT functions.
• Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs.
• Recreate and document the processes to enable IMAC execution for each Software and/or Equipment Component.
• Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization.
• Communicate with Authorized Users if there is any issue with an IMACD related Service Request.
• Coordinate and communicate with designated Customer personnel or other Third Parties concerning scheduling and requirements.
• Conduct or confirm a Site survey has been conducted to determine the location(s) of the IMAC and any special requirements.
• Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC.
• Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC.
• Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location.
• Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT.

Skills:

• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.