Technology Delivery Lead

Job Title:  Technology Delivery Lead 

Reports To:  Technology Director 

Direct Reports: None initially 

Location  London or Birmingham, UK (with national travel as required) 

Department: Digital & Technology - Lyvera 

Role Purpose  

The Delivery Lead owns the day-to-day delivery of complex, cross-functional Lyvera business and technology projects - the kind with multiple brands, integrated suppliers, commercial sensitivity and real operational impact. In year one, the priority is simple: get the right projects moving and delivered with an absolute focus on the customer. In parallel, the role will start to introduce clearer portfolio and project disciplines for Lyvera.  

Key Responsibilities  

Delivery & Execution  

• Own end-to-end delivery of priority projects across customer growth, digital channels, commerce, CRM, ticketing, ERP integration, data and operational change.  
• Shape ambiguous problems into clear delivery plans, scope statements and benefit cases.  
• Lead through stage gates, integration cut-overs and go-live with full ownership of the outcome.  
• Set a practical delivery cadence, RAID discipline, dependency management and status reporting rhythm that gives Lyvera confidence without creating unnecessary process.  

Stakeholder Management & Communication  

• Lead relationships with senior stakeholders, brand teams, sponsors, suppliers and Compass D&T colleagues.  
• Run project boards and steering forums - drive decisions, surface trade-offs, manage risks and keep sponsors clear on progress, choices and consequences.  
• Be the trusted voice the business looks to when delivery is genuinely uncertain.  

Governance, Reporting & Compliance  

• Use Compass governance, reporting and controls intelligently, adapting them to Lyvera’s pace, risk profile and senior stakeholder needs.  
• Own delivery artefacts, business cases, project plans, budget tracking, benefits updates and exec-level reporting for Lyvera initiatives.  
• Hold the bar on data, security, GDPR and procurement compliance - without slowing delivery.  

Financial Management & Commercials  

• Manage project budgets, forecasts, supplier costs, variance and benefits tracking.  
• Lead commercial conversations with suppliers - change control, escalation, dispute resolution.  
• Support business-case refresh and re-investment decisions with Finance and the sponsor.  

Resource & Team Leadership  

• Share practical delivery methods and help raise delivery discipline across teams working with Lyvera.  
• Build effective project teams from internal colleagues, contractors, Compass functions and external partners, even where resources do not report directly into the role.  
• Be the role model for the Delivery Lead craft - pace, clarity, accountability.  

Capability & Continuous Improvement  

• Introduce lightweight portfolio and project disciplines for Lyvera, including prioritisation, governance, dependency tracking, benefits management and delivery assurance.  
• Contribute to Compass delivery standards and playbooks by feeding back what works in a fast-moving, brand-led, commercially sensitive Lyvera environment.  
• Improve delivery practice over time - blending agile, product, waterfall and supplier-led delivery methods based on what the project needs.  

Key Challenges  

• Delivering through ambiguity at the front end of complex initiatives.  
• Holding brand teams, Compass functions, suppliers and commercial stakeholders to one delivery plan while respecting existing reporting lines and ways of working.  
• Building delivery discipline and mentoring other Delivery Leads while still personally owning priority project delivery.  

Success Measures  

• Priority projects delivered to agreed outcomes, with benefits realised and handed cleanly to BAU.  
• Senior sponsor confidence and clear demand for your involvement on the next initiative.  
• A visible portfolio rhythm is in place, with clearer prioritisation, dependencies, governance, benefits tracking and executive reporting.  

Skills & Experience  

• 6–10 years' delivery experience, including ownership of complex, cross-functional projects.  
• Track record of delivering technology-enabled change in large, federated organisations - ideally across travel, hospitality, events, retail, ecommerce or customer-facing digital services.  
• Experienced mentor and coach; able to improve delivery quality through influence, standards and practical support rather than relying on direct line authority.  
• Strong commercial and governance instincts; comfortable in front of Exec.  
• Recognised delivery qualifications at practitioner level (APM, PRINCE2, MSP or Agile equivalents).  
• Resilient, pragmatic and unambiguous about ownership.  

This is not a pure administration or reporting role. The role requires hands-on delivery ownership, practical problem-solving and the confidence to challenge scope, priorities and supplier performance.