Lead PEGA Business Analyst

Hi,

Hope you are doing well.

Please find the below job description and let me know your interest.

Role: Lead PEGA Business Analyst

Location : Charlotte, NC (Onsite)

Who are we looking for?

We are looking for a Lead Business Analyst with Pega experience and strong knowledge of Payment Disputes (Fraud & Non-Fraud). The candidate will work closely with business stakeholders and delivery teams to gather requirements, define business processes, and support solution delivery using Pega best practices.

Key Responsibilities

·       Lead requirement gathering and discovery workshops with business teams.

·       Define and manage Epics, Features, User Stories, and Acceptance Criteria.

·       Analyze legacy processes and map business requirements to Pega capabilities.

·       Collaborate with Product Owners, Architects, Developers, and QA teams.

·       Utilize Pega Blueprint for requirement discovery, visual feedback, and refinement.

·       Promote out-of-the-box (OOTB) Pega capabilities and minimize customizations.

·       Identify dependencies across business processes, integrations, and user stories.

·       Support UAT planning, test scenario creation, and business validation.

·       Conduct stakeholder demos, Show & Tell sessions, and user training.

Required Skills

·       10+ years of IT experience with 5+ years as a Business Analyst in Pega projects.

·       Strong understanding of Pega Infinity Platform and Case Management concepts.

·       Experience with Pega Blueprint, Agile delivery, and Center-Out methodology.

·       Hands-on experience with JIRA and requirement management tools.

·       Expertise in creating process flows, business requirements, and functional specifications.

·       Strong stakeholder management, communication, and facilitation skills.

·       Understanding of integrations, data requirements, and testing processes.

Domain Expertise

·       Strong knowledge of Payment Disputes (Fraud & Non-Fraud).

·       Experience in Banking, Cards, Payments, or Financial Services domain.

·       Familiarity with Pega Smart Dispute framework is preferred.

·       Knowledge of Pega Smart Dispute Agentic Framework is a plus.