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Customer Service

Onsite Support Customer Service

Boston Associate Software SystemsAsheville, NC🇺🇸United StatesPosted 10 Aug 2026

Why This Role Stands Out

This on-site customer service role at Boston Associate Software Systems offers a fantastic opportunity to hone your technical troubleshooting and customer communication skills while directly impacting user satisfaction. You'll thrive here if you have a strong background in system and network support and enjoy solving complex technical challenges in a collaborative environment. Apply now to join a reputable company and grow your career in a dynamic setting!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

 

 

 

Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge of debugging protocols and processes.

Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system +s, problems, issues, and work tasks within Service Now.

Experience with conducting routine system administration tasks and logging data in system admin logs.

Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.

Knowledge of debugging protocols and processes

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