Industrial Controls Specialist/ Sales & Technical Support

Industrial Controls Specialist / Sales & Technical Support

Posted: 26 September 2025

We are looking for a motivated sales and customer support representative to join our small, supportive team. This role combines customer relationship management, technical product support, and sales growth across our industrial automation range.

Responsibilities

• Support customers with product selection and pre sales advice.
• Provide troubleshooting and technical support.
• Nurture existing customer relationships while identifying new sales opportunities.
• Maintain accurate records in our databases.

Qualifications

• A technical background in industrial automation or electrical systems (PLCs, HMIs, drives, networking, or similar).
• Strong communication and problem solving skills.
• Excellent telephone skills.
• A customer focused mindset and genuine interest in industrial technology.
• Previous sales or customer support experience (preferred but not essential).

To apply, send your resume and a brief cover letter to .

Industrial Controls Specialist / Sales & Technical Support

Posted: 4 April 2022

Our Industrial Control Tech Support Specialists actively and continuously work to improve company procedures and processes. There is no travel involved in this position - no visiting customer sites, overnight or weekend work. We work in a team environment serving customers by troubleshooting issues and answering technical pre sales questions received via phone and email. Questions may involve any product that Direct Automation sells from any product silo including PLCs, HMIs, communications devices, drives and motors, motion controllers, process and fluid power, power distribution and industrial components.

Responsibilities

• Customer support / troubleshooting - provide solutions to customer issues received via phone and email; maintain internal database (Salesforce) of call information; conduct technical research, testing and re create customer issues using actual equipment and configurations to assist in troubleshooting.
• Training - attend team meetings and training sessions to learn new products; when not taking calls, may also train or re train on existing products to increase knowledge.
• Documentation - may create application notes, review product documentation and suggest updates for hard copy or online documentation as needed.

To apply, send your resume and a brief cover letter to .

IIOT Sales and Support

As a Technical IIOT Support Specialist you will assist in the Customer Care process and will be the liaison between the customer and supplier, building strong relationships within the industry as well as providing technical support.

Initial Focus

• Providing data access for client applications (such as MES and SCADA).
• Big data analytics software via OPC and proprietary protocols (Rockwell, Omron, Siemens, etc.).
• IT protocols including MQTT, REST, ODBC and SNMP.
• Flow measurement export to common industry formats.

Qualifications

• Ability to sell and excellent communication skills (telephone engagement is essential).
• Knowledge of industrial automation.
• IIOT knowledge: OPC standard, IoT protocols.
• Ability to work well as part of a small team.

Responsibilities

• Lead generation and development.
• Customer liaison with a focus on sales and support.
• Assist in the promotion and demonstration of connectivity platforms.
• Pre and post sale processes.
• Work collaboratively with other departments.

Success for this role will be measured in terms of new customer acquisition, customer retention, engagement and satisfaction. This is not a quota carry position.

Salary is open to negotiation based on experience and industry knowledge. As direct sellers, the role is generally office based with minimal travel required.

To apply, send your resume and a brief cover letter to .