Sr . Salesforce Administrator

Salesforce Administrator 80% Salesforce Administration / 20% Business Analysis

Job Summary

We are seeking an experienced Salesforce Administrator responsible for managing, configuring, and supporting the Salesforce platform across business teams. The role will be approximately 80% Salesforce Administration and 20% Business Analysis, with the BA responsibilities focused on gathering requirements, understanding business processes, documenting functional needs, and translating business requirements into Salesforce solutions.

The ideal candidate will have strong hands-on Salesforce Administration experience, excellent problem-solving skills, and the ability to work closely with business stakeholders, developers, and technical teams.

Key Responsibilities

Salesforce Administration 80%

• Perform day-to-day administration, configuration, and support of the Salesforce platform.
• Manage Salesforce Users, Profiles, Roles, Permission Sets, Permission Set Groups, Public Groups, Queues, and Sharing Rules.
• Configure and maintain Objects, Fields, Record Types, Page Layouts, Validation Rules, Formula Fields, Flows, Approval Processes, and Automation.
• Develop and maintain Salesforce Flow solutions to automate business processes and reduce manual activities.
• Manage user access, security, data visibility, and role hierarchy in accordance with business requirements.
• Create and maintain Reports, Dashboards, Report Types, List Views, and Analytics.
• Perform data management activities including data imports, updates, exports, deduplication, data cleansing, and data validation.
• Use tools such as Data Loader and Salesforce data import utilities for bulk data operations.
• Monitor Salesforce data quality, system performance, and overall platform health.
• Troubleshoot Salesforce issues and provide Tier 1/Tier 2 production support.
• Manage Salesforce enhancements, configuration changes, and release activities.
• Work with Salesforce Developers and technical teams on customizations, integrations, and complex requirements.
• Participate in Salesforce deployments and change management activities.
• Maintain Salesforce documentation, configuration documentation, and user guides.
• Support Salesforce upgrades and new feature releases.
• Follow Salesforce best practices for security, scalability, configuration, and maintainability.
• Assist with sandbox management, testing, UAT, and production deployments.
• Provide training and support to Salesforce users when required.

Business Analyst Responsibilities 20%

• Work directly with business stakeholders to understand and document business needs and process requirements.
• Conduct requirement-gathering sessions, stakeholder interviews, and working sessions.
• Translate business requirements into Salesforce functional requirements and configuration specifications.
• Analyze existing business processes and identify opportunities for Salesforce automation and improvement.
• Create Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process flows, and acceptance criteria.
• Collaborate with Product Owners, business stakeholders, developers, QA teams, and Salesforce administrators.
• Create As-Is and To-Be process documentation and identify process gaps.
• Prioritize Salesforce enhancement requests based on business value and technical feasibility.
• Assist in defining user stories, acceptance criteria, and test scenarios.
• Participate in UAT planning, UAT execution, defect triage, and business sign-off.
• Validate that Salesforce solutions meet the original business requirements.
• Communicate requirements and solution details effectively between business and technical teams.
• Provide recommendations for improving Salesforce processes, workflows, data quality, and user experience.

Required Qualifications

• 4+ years of experience working as a Salesforce Administrator or in a similar Salesforce platform role.
• Strong hands-on experience with Salesforce Lightning Experience.
• Strong knowledge of Salesforce configuration and administration.
• Experience with Salesforce Flow, Reports, Dashboards, Security, Data Management, and User Administration.
• Strong understanding of Salesforce Objects, Relationships, Record Types, Validation Rules, Page Layouts, Profiles, Permission Sets, Roles, and Sharing Rules.
• Experience with Data Loader and Salesforce data management tools.
• Experience supporting Salesforce users and troubleshooting production issues.
• Ability to work with Salesforce Developers on custom development and integrations.
• Experience gathering requirements and documenting business processes.
• Understanding of SDLC, Agile/Scrum, UAT, and change management.
• Strong analytical, communication, documentation, and stakeholder-management skills.

Preferred Qualifications

• Salesforce Administrator certification.Salesforce Advanced Administrator certification is a plus.
• Experience with Salesforce Service Cloud or Sales Cloud.
• Experience with Salesforce integrations and APIs is a plus.
• Familiarity with Jira, Confluence, or similar Agile/project management tools.
• Experience creating process flows using tools such as Visio, Lucidchart, or similar.
• Basic understanding of SOQL and Salesforce data architecture is a plus.

Key Skills
Salesforce Administration: Salesforce Lightning, Sales Cloud, Service Cloud, User Management, Security, Profiles, Roles, Permission Sets, Sharing Rules, Objects, Fields, Record Types, Page Layouts, Validation Rules, Salesforce Flow, Approval Processes
Data & Reporting: Data Loader, Data Management, Data Cleansing, Reports, Dashboards, Report Types, Data Quality
Business Analysis: Requirements Gathering, BRD, FRD, User Stories, Acceptance Criteria, Process Mapping, As-Is/To-Be Analysis, Gap Analysis, UAT, Stakeholder Management
Methodologies & Tools: Agile, Scrum, SDLC, Jira, Confluence, UAT, Change Management