Systems Analyst II

Job#: 3044010

Job Description:
Microsoft 365 Systems Analyst II

Austin, TX (Onsite 4-5 Days/Week)

Full-Time Contract | 12-Month Engagement

We are seeking an experienced Microsoft 365 Systems Analyst II to support and enhance a large-scale Microsoft 365 environment. This role is ideal for a professional who excels at troubleshooting complex M365 issues, administering enterprise collaboration tools, and driving security, compliance, and automation initiatives.

This position requires candidates to be located in the Austin area and authorized to work in the United States.

What You'll Do
Microsoft 365 Support & Administration

• Provide advanced support for Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Viva, Loop, Power Apps, and Power Automate.
• Troubleshoot connectivity, performance, and service-related issues across the M365 ecosystem.
• Serve as an escalation point for complex technical issues that cannot be resolved by the Service Desk.
• Administer Microsoft 365 services to ensure reliable email, collaboration, and productivity experiences.

Security, Compliance & Governance

• Manage and maintain M365 security configurations and compliance policies.
• Support identity and access management through Microsoft Entra ID (Azure AD).
• Ensure adherence to governance, regulatory, and security best practices.
• Participate in audits, reporting activities, and compliance reviews.

Analysis & Process Improvement

• Analyze system usage, adoption, performance, and audit data to identify trends and opportunities for improvement.
• Develop automation solutions using PowerShell and related technologies to streamline operational processes.
• Create and maintain technical documentation, procedures, system configurations, and best practices.

Collaboration & Project Support

• Partner with business and IT stakeholders to gather requirements and implement productivity-enhancing solutions.
• Collaborate with cross-functional technical teams on Microsoft 365 initiatives and projects.
• Deliver user guidance, knowledge transfer, and training as needed.
• Participate in after-hours support or on-call rotations when required.

Required Qualifications

• 7+ years of experience administering enterprise-scale Microsoft 365 environments.
• 7+ years of experience with Microsoft 365 technologies including:
  • Microsoft Teams
  • OneDrive
  • Power Apps
  • Power Automate
  • Exchange Online
  • SharePoint Online
• 7+ years of experience implementing governance and compliance controls in regulated or public-sector environments.
• Experience with:
  • Microsoft Entra ID (Azure AD)
  • Active Directory
  • PowerShell scripting
  • Microsoft 365 security and compliance features
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience creating technical documentation and delivering user training.
• Proven ability to work effectively within cross-functional IT teams.

Preferred Qualifications

• Experience with Software Asset Management (SAM) platforms such as ServiceNow, Flexera, or Snow.
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with audit processes and compliance frameworks.
• ITIL or ServiceNow experience is highly desirable.

Why Join?

• Work in a large, enterprise Microsoft 365 environment.
• Contribute to security, automation, and modernization initiatives.
• Collaborate with experienced infrastructure, security, and cloud teams.
• Direct impact on enterprise productivity and collaboration services.

Interested candidates should apply with an updated resume that highlights Microsoft 365 administration, security/compliance experience, and PowerShell automation expertise.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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