Sydney Service Desk Analyst - Growth & Mentorship

Herbert Smith Freehills Kramer in Sydney is seeking an IT Service Desk Analyst for a 12 month maximum term contract. You will provide high quality first level support by phone and email, log requests in ServiceNow, and escalate when needed.

You will partner with other IT teams on rollouts, upgrades and UAT testing. The role emphasizes delivering excellent customer service, maintaining incident queues, and mentoring junior analysts while contributing to documentation and knowledge base articles.