Service Designer (AU Citizen with Security Clearance)

Discover the opportunity to inspire and innovate. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to challenges for your immediate team and across multiple teams, all while embracing the art of System Designs. Join us in creating an environment where creativity and collaboration flourish, and your expertise will help shape remarkable experiences.

• Design end-to-end services that are user-centred, efficient, and aligned to business objectives.

• Partner with innovation designers and operations teams to create bespoke content and customized experiences.

• Map current and future state services, customer journeys, and service blueprints

• Plan and execute workshop logistics to ensure an immersive and smooth journey for clients.

• Facilitate discovery, co-design, and design workshops with users and stakeholders

• Foster long term client relationships through thoughtful and innovative experience design.

• Translate user needs, insights, and research into service design concepts and improvements

• Collaborate with product, delivery, and technical teams to embed service design into delivery

• Identify service pain points, risks, and opportunities for improvement - ensure services meet accessibility, usability, and inclusion standards

• Support implementation by providing clear service artefacts and design guidance - drive continuous improvement through measurement, feedback, and iteration

• Strong experience with service design tools and methods (e.g. journey mapping, service blueprints).

• Master proficiency in System Designs.

• A minimum of 4 of experience in relevant related skills.

• Experience facilitating workshops and engaging diverse stakeholder groups

• Strong understanding of human centred design and user research practices

• Experience working in Agile or multidisciplinary delivery teams

• Familiarity with accessibility and usability standards

• Strong communication, storytelling, and facilitation skills

• Ability to translate complex services into clear, user focused designs

• Bachelor's Degree in relevant field of studies or minimum required level of experience.

• Advanced proficiency in creative problem solving.

• Intermediate proficiency in project coordination.

• Advanced proficiency in client engagement.

• Intermediate proficiency in workshop facilitation.

• Beginner proficiency in innovation strategy.

Candidate must be an Australian Citizen with Baseline Security Clearance

Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability.

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.

All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.