ServiceNow Architect

XPT Software Australia Pty Ltd Contract

ServiceNow Architect

Melbourne, Brisbane, Sydney, Australia Posted on 03/12/2026

• XPT Software Australia Pty Ltd, incorporated in 2016, is a Software Services company
• XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.
• We have 120+ technocrats in Australia working at our client locations.
• XPT Software Australia is part of group companies which has global presence across India & Europe.
• We have served 100+ clients globally, fulfilling their onsite-offshore needs.

Job Description

A ServiceNow Architect designs, implements, and governs complex ServiceNow platform solutions, bridging business needs with technical architecture. They establish best practices for instance strategy, integrations, and security, leading technical teams to deliver optimized IT, employee, and customer workflows while mentoring junior developers.

Roles and Responsibilities

• Solution Design & Architecture: Create, document, and lead the implementation of high level technical blueprints and architectures.
• Platform Governance: Establish coding standards, configuration management, and maintain system integrity and performance (e.g., ITSM, CMDB).
• Technical Leadership: Act as the primary technical contact, leading design workshops and providing guidance to developers.
• Integrations & Strategy: Define integration strategies (APIs, web services) and oversee platform upgrades and roadmap planning.
• Stakeholder Management: Collaborate with business leaders to translate requirements into technical solutions.

Required Skills and Qualifications

• 5+ years of ServiceNow development experience and 3+ years in a solution architect role.
• Large scale implementation experience, strong understanding of cloud technologies, and technical governance.
• Certifications: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) preferred; ServiceNow Certified Master Architect (CMA) or CTA.