Sr. ServiceNow Developer

Location: Hybrid - Atlanta, GA - Local Candidates Only

As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stakeholders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization's use of ServiceNow.

Responsibilities

• Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine business requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team's technical growth.
• Stay up to date with the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and development best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience with ServiceNow development and administration.
• Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
• Strong understanding of ITSM and ITOM processes, including workflows and automation.
• Experience with ServiceNow modules including:
  • ITSM (IT Service Management)
  • CSM (Customer Service Management / PSDS)
  • HAM (Hardware Asset Management)
• Familiarity with Agile/Scrum methodologies for project delivery.
• Relevant ServiceNow certifications (e.g., Certified Application Developer, Implementation Specialist) are highly desirable.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills with cross-functional teams.

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