CTS Customer Technical Support (f/m/d)

CTS Customer Technical Support | Kerken, Germany | On-site This employer is a globally recognized leader in clinical diagnostics, dedicated to advancing patient health through innovative solutions. They are part of a larger, diversified group known for its commitment to continuous improvement and scientific advancement. Fostering a culture of belonging, they empower individuals to make a tangible impact in life sciences, diagnostics, and biotechnology. The Role • Serve as a primary point of contact for customers, diagnosing and troubleshooting system malfunctions. • Utilize phone and remote diagnostic tools to resolve technical and application-related issues in collaboration with clients. • Prepare for and support on-site visits when necessary, coordinating with field technicians. • Contribute to a dynamic and fast-paced environment focused on delivering exceptional customer support. What You'll Need • Completed training as a technician, MTLA, or equivalent in a science/technology field, with 3+ years of professional experience. • Strong interest in direct customer engagement and problem-solving in a varied work setting. • Excellent communication skills with proficiency in PC usage. • Fluent German and English language skills. What's On Offer • Opportunity to contribute to life-saving innovations in diagnostics. • A supportive team environment within a globally respected organization. • Role involving direct customer interaction and technical problem-solving. • Potential for professional growth within a leading scientific company. Apply via Haystack today!