IT HELP DESK ANALYST

HIRING IT HELP DESK ANALYST
Location: Conyers, GA
Work Model: Onsite
Duration: 08/31/2026 06/30/2027
Type: Contract
Interview: In-Person Only
Local Candidates Only
Job Description
We are seeking an IT Help Desk Analyst with strong Call Center/Customer Service experience to provide technical and customer support in a high-volume environment.
Key Responsibilities
Handle 65 90 customer calls per day
Resolve customer inquiries and technical issues
Assist with online account access and account creation
Support identity verification and address-change transactions
Assist with digital license-related inquiries
Troubleshoot and escalate issues when required
Maintain accurate customer interaction records
Provide professional and timely customer service
Required Qualifications
High School Diploma/GED
2+ years Call Center or Customer Service experience within the last 7 years
Proficiency with computer applications/business software
Strong communication and problem-solving skills
Ability to manage multiple priorities in a high-volume environment
Preferred
5+ years high-volume call center experience
Driver's license transaction experience
Windows 11 & Microsoft Office
Identity verification/credential issuance experience
Technical troubleshooting experience
IMPORTANT: Call Center experience is REQUIRED.
100% onsite in Conyers, GA. No remote/hybrid option.