Zuora Revenue Consultant

1 year contract

A Zuora Product Support (or Technical Support Engineer) role involves providing expert technical assistance to clients, troubleshooting revenue issues, and resolving bugs via tickets, chat, or phone. Key requirements include 2+ years of experience with the Zuora platform (revenue, workflows), strong SQL/API knowledge, and expertise in Order-to-Cash (O2C) processes.

Job Description

Job Description

Key Responsibilities

• Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
• Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Revenue, and Payments.
• Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
• Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).
• Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.
• Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.

Required Qualifications & Skills

• Experience: 2 5+ years in application support, technical consulting, or SaaS implementation.
• Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.
• Revenue recognition, invoice cycles, and Accounting (AR/GL).
• Platform Knowledge: Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
• Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.

Education: Bachelor's degree in Computer Science, Engineering, or related technical field.