Business Analyst / Process Analyst

Job Title: Business/Process Analyst

City: Austin, TX 78701

Duration: Long term

Job Description:

We are seeking a Business/Process Analyst for a 12-month hybrid assignment (2 days/wk onsite) with our Austin, Texas client. Candidates local to Austin, Texas.  Must have excellent communication skills and 8 years'' experience in Business Analysis methodology and Business Process Analysis.

Duties include:

• Lead the mapping, analysis, and redesign of processes for internal agency staff, client staff, and the general public.
• Identify, design, and support the implementation of business improvements, enabling tools, and systems that deliver measurable value and operational efficiencies.
• Serve as an advisor on projects by providing process improvement expertise, solution design support, and best practices for business process management.
• Review, analyze, and evaluate existing business processes, systems, and user needs to identify inefficiencies, gaps, risks, and opportunities for improvement.
• Lead business process reengineering efforts, including identifying opportunities to apply technology solutions to improve business effectiveness and service delivery.
• Work with stakeholders to design and document future-state (''to-be'') processes that streamline workflows, improve consistency, and enhance operational effectiveness.
• Prepare and present solution options, including risk identification and high-level financial analyses such as cost/benefit and return on investment (ROI), as appropriate.
• Develop detailed documentation of business requirements, user needs, and program or process functions to support implementation and decision-making.
• Facilitate stakeholder interviews, workshops, and working sessions, relying on experience and judgment to plan and accomplish goals with minimal supervision.
• Support organizational change initiatives by helping translate process improvements into implementable practices, procedures, and guidance.
• Lead the mapping, analysis, and redesign of processes for internal staff, and the general public.
• Identify opportunities to improve efficiency, clarity, and user experience across internal processes, including end-to-end interactions involving customers and external partners.
• Collaborate with IT teams as needed to recommend system or technology changes that support redesigned business processes.

Job Requirements:

Requirements:

Yrs         Experience

8             Enterprise business analysis and process improvement

8             Stakeholder facilitation and requirements elicitation

8             Gap analysis and development of process improvement recommendations

8             Implementation support, cross-functional collaboration, and change management

8             Identify inefficiencies and improve operational processes

5             Lean process analysis and continuous improvement

5             Development of measurable KPIs, baselines, and process performance controls

5             Demonstrated delivery of process improvements with quantifiable outcomes

Preferred

Yrs         Experience

5             Leading enterprise or cross-functional process improvement initiatives

5             Public-sector or regulated environment experience

8             Current-state and future-state process analysis and documentation

5             SOP development and continuous improvement methodologies

1             Green or Black Six Sigma Certification from an accredited organization