Technology - Sr. Engineer

Job#: 3045539

Job Description:
Title: Platform Engineer

Duration: 12-24 month contract

Location: Celebration, FL - 4 days on site, 1 day remote

Pay: $70-$110

Job Summary

We are seeking a highly skilled Senior Platform Engineer to support and maintain mission-critical applications that power cruise operations, logistics, medical systems, asset management, incident management, and food & beverage services across Disney Cruise Line. This role serves as the primary technical escalation point for complex application and platform issues, working closely with vendors, infrastructure teams, database administrators, networking teams, SREs, and business stakeholders to ensure platform stability, availability, and performance. The ideal candidate is a strong troubleshooter with experience supporting enterprise applications in Windows Server environments. This individual will excel at diagnosing complex issues across multiple systems, utilizing SQL queries, logs, and system analysis to identify root causes and drive resolution. This is a highly collaborative role requiring technical depth, operational ownership, and the ability to work effectively in environments where source code access may be limited.
Day-to-Day Responsibilities

• Provide operational support for critical business applications supporting cruise operations, logistics, medical, asset management, and corporate functions.
• Serve as the primary technical escalation point for complex application, platform, and integration issues.
• Troubleshoot incidents using log analysis, database queries, application behavior, and system diagnostics to identify root causes and restore service.
• Coordinate resolution efforts across infrastructure, networking, database, security, SRE, and vendor teams.
• Support vendor-based software platforms by managing support tickets, facilitating issue investigations, and ensuring timely remediation.
• Monitor application health, availability, and performance to proactively identify risks and prevent service disruptions.
• Write and execute SQL queries against Microsoft SQL Server and Oracle databases to support troubleshooting, data validation, and operational analysis.
• Partner with Windows Server teams to support application hosting environments and infrastructure-related issues.
• Assist with deployment planning, software upgrades, patching activities, and platform release validation.
• Support testing efforts for infrastructure changes, application enhancements, and vendor-provided software releases.
• Participate in incident, problem, and change management processes using established ITSM practices and tools such as ServiceNow.
• Collaborate with DevOps and Site Reliability Engineering teams to improve platform reliability, automation, and operational efficiency.
• Evaluate and implement automation opportunities to reduce manual effort and improve service delivery.
• Support cloud-hosted environments and integration points across hybrid infrastructures.
• Maintain system documentation, support procedures, knowledge articles, and operational runbooks.
• Ensure compliance with security, governance, and operational standards.
• Participate in a 24x7 on-call rotation to support critical production systems.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience in Platform Engineering, Application Support, Production Support, Operations Engineering, Site Reliability Engineering (SRE), or a related technical role.
• Advanced troubleshooting experience with the ability to independently diagnose and resolve complex application and platform issues.
• Strong experience supporting enterprise applications in Windows Server environments.
• Hands-on experience working with Microsoft SQL Server and/or Oracle databases.
• Ability to write and execute SQL queries for troubleshooting, analysis, and data validation.
• Understanding of networking fundamentals including connectivity troubleshooting, firewalls, routing concepts, and application data flows.
• Experience supporting vendor-hosted or vendor-managed enterprise applications.
• Strong understanding of incident, problem, and change management processes.
• Experience analyzing logs, system behavior, integrations, and application performance issues.
• Excellent communication skills with the ability to coordinate technical and non-technical stakeholders.
• Proven ability to work effectively across infrastructure, database, networking, security, and vendor teams.
• Ability to thrive in fast-paced, highly visible operational environments with evolving business priorities.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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