Halo ITSM Consultant

Halo ITSM Consultant

We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to 80,000, hybrid working and excellent benefits, this is a fantastic opportunity to take ownership of client projects, implementing, configuring and optimising HaloITSM solutions.

Duties:

• Lead client discovery workshops to understand service management requirements and challenges
• Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting
• Support integrations, data migration, testing and deployment
• Deliver client training, knowledge transfer and post-implementation support
• Work closely with project teams and client stakeholders to continually improve HaloITSM solutions

Benefits:

• Salary up to 80,000 depending on experience
• Hybrid working
• 24 days annual leave plus bank holidays
• Company pension, private healthcare and life insurance
• Education and training opportunities

Experience required:

• Previous experience implementing, configuring or supporting HaloITSM
• Strong understanding of IT Service Management processes and ITIL principles
• Experience gathering requirements and translating these into technical and process solutions
• Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration
• Strong communication, consultancy and stakeholder management skills

HaloITSM and ITIL certifications would be advantageous, although relevant professional experience will also be considered.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.