Cloud Platform Engineer

Job Title: Cloud Platform Engineer

Location: Washington, DC

Duration: Full Time

Position Summary:

• Supports cloud and hybrid infrastructure operations, including provisioning, monitoring, and maintenance of compute, storage, and network resources. The role works in an enterprise hosting environment and requires practical capability in experience supporting cloud and hybrid infrastructure, including provisioning, administration, and integration of iaas/paas environments. proficient in aws/azure, virtualization platforms, and automation/scripting (e.g., powershell, python). skilled in system monitoring, performance optimization, and itil-aligned itsm processes. roles and responsibilities: supports cloud and hybrid infrastructure operations, including provisioning, monitoring, and maintenance of compute, storage, and network resources; performs tier 2/3 troubleshooting, root cause analysis, and automation to improve efficiency.

Responsibilities:

• Performs Tier 2/3 troubleshooting, root cause analysis, and automation to improve efficiency.
• supports workload migration, system optimization, and change execution through ITSM processes.
• maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01, D-TEC-02, and D-TEC-07. D-TEC 03 and D-TEC-04. D-ITSM-01, D-ITSM-02, and D-RE-01 and D-RE-02.

Core Skills:

• Experience supporting cloud and hybrid infrastructure, including provisioning, administration, and integration of IaaS/PaaS environments. Proficient in AWS/Azure, virtualization platforms, and automation/scripting (e.g., PowerShell, Python). Skilled in system monitoring, performance optimization, and ITIL-aligned ITSM processes. Roles and Responsibilities: Supports cloud and hybrid infrastructure operations, including provisioning, monitoring, and maintenance of compute, storage, and network resources
• performs Tier 2/3 troubleshooting, root cause analysis, and automation to improve efficiency
• supports workload migration, system optimization, and change execution through ITSM processes
• maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01, D-TEC-02, and D-TEC-07. D-TEC 03 and D-TEC-04. D-ITSM-01, D-ITSM-02, and D-RE-01 and D-RE-02

Required Skills:

• Provide Tier 2/3 operational support, troubleshoot complex issues, perform root cause analysis, and drive issues through resolution.
• Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation.
• Keep system/configuration records, technical documentation, status information, and implementation details accurate and current.
• Monitor service/system performance, identify trends or risks, and take or recommend corrective action before issues affect service delivery.

Required Experience:

• Systems and services remain stable, supportable, documented, and compliant with operational standards.
• Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced.
• Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes.

Deliverables:

Your responsibility: Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal quality review and Government submission.

• D-TEC-01 Engineering Design Document / Implementation Plan: Document architecture/design, test plans, and implementation steps for new services or significant modifications and support Change Management approval. Timing: As required.
• D-TEC-02 Automation Scripts and Documentation: Develop and maintain automation code/scripts and supporting documentation in a Government-approved repository. Timing: As developed.
• D-TEC-07 Operational Rollout Plan: Plan operational integration of new technology, including SOPs, training, monitoring integration, cutover steps, and operational readiness. Timing: As required for new technology/onboarding.
• D-TEC-04 Root Cause Analysis (RCA) Report: Document the incident timeline, root cause, business impact, corrective actions, and recurrence-prevention measures for P1/P2 or major service-impacting incidents. Timing: Within 72 hours of incident resolution.
• D-ITSM-01 CMDB Accuracy Report: Report CMDB audit results, data-accuracy metrics, discrepancies, and remediation actions needed to maintain accurate configuration-item inventory. Timing: First day of each quarter.
• D-ITSM-02 Change Management Process Report: Report RFC volume, change success rate and trends, and include ERB/CAB meeting minutes. Timing: First day of each month.
• D-RE-01 Quarterly Operational Improvement Roadmap: Identify the top five chronic operational issues/toil and define systematic improvements to eliminate them. Timing: First day of each quarter.
• D-RE-02 Service Level Objective (SLO) Report: Track compliance with PaaS SLAs and internal SLOs, including latency, throughput, and error rates. Timing: First day of each month.

Candidate Profile:

• Hands-on experience performing the core responsibilities and using the technologies/processes identified above in an enterprise IT environment.
• Able to work independently on assigned activities while coordinating effectively across engineering, operations, service management, and program teams.
• Strong troubleshooting, documentation, communication, and follow-through skills; comfortable working in structured change and compliance environments.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.