CTS Customer Technical Support (f/m/d)

CTS Customer Technical Support | Düsseldorf, Germany | On-site This employer is a global leader in clinical diagnostics, empowering healthcare professionals for over 90 years. They are part of a dynamic enterprise known for its commitment to innovation and tangible impact across life sciences, diagnostics, and biotechnology. You will join a culture that values belonging and continuous improvement, where ideas are transformed into meaningful solutions. The Role • Act as a primary point of contact to diagnose and troubleshoot system malfunctions for customers including laboratories, hospitals, and medical practices. • Utilize phone and remote diagnostic tools to resolve technical and application-related issues in collaboration with customers. • Prepare for and coordinate on-site service visits with technicians when necessary. • Contribute to ensuring efficient and reliable operation of diagnostic systems for clients worldwide. What You'll Need • Completed training as a technician, MTLA, or a comparable qualification in a science/technology field. • 3+ years of professional experience in a relevant technical support or similar role. • Strong interest in direct customer interaction and problem-solving complex technical challenges. • Excellent communication skills with proficiency in both German and English. • Solid PC skills and familiarity with diagnostic tools. What's On Offer • Opportunity to make a significant impact in the vital field of clinical diagnostics. • Work in a collaborative environment with a global leader in the industry. • Engage in a role that combines technical expertise with client relationship management. • Contribute to improving patient health through advanced diagnostic solutions. Apply via Haystack today!