Lead AI Solutions Architect - Customer Success

Genesys is seeking a seasoned solutions architect to drive AI-powered CX initiatives across customer journeys and enterprise ecosystems. You will translate strategic AI goals into scalable designs, leading workshops and collaborating with CX Advisors, sponsors, and senior stakeholders.

The role emphasizes security, privacy, and regulatory compliance, deployment of POC/MVPs with Genesys Cloud AI Studio, integration with CRM/ERP, and mentoring teams to build AI maturity while delivering measurable