Business Analyst with Amazon Connect Experience

This person will gather requirements, map business processes, and write detailed user/system requirements. Must have Amazon Connect experience and familiarity with AWS services like Lex, EventBridge, and Nova Sonic -  banking/financial services experience is preferred.

• Business Systems Analyst (BSA) or Technical Business Analyst experience
• Strong experience gathering, documenting, and managing business requirements
• Ability to write detailed user requirements and system requirements
• Proficiency with process modeling tools and requirements management tools (e.g., Jira, Confluence)
• Experience translating business needs into functional and technical specifications
• Hands-on experience with Amazon Connect (required)
• Working knowledge of AWS services such as:
• Amazon Connect
• Amazon Lex
• Amazon EventBridge
• Nova Sonic
• Experience working with cross-functional teams including Engineering, Data, and Design
• Experience working in Agile/Scrum environment