Testing Lead - UAT & Client Enablement

About Complyance:

• Complyance builds technology that helps businesses manage e-invoicing and regulatory-compliance workflows. Our Delivery team works with enterprise customers, finance teams, IT teams, ERP partners and software developers to implement API, ERP, file-based and manual-upload e-invoicing solutions.
• We are expanding our implementation capability for customers across the UAE and are looking for an early-career engineer who is interested in APIs, enterprise systems, customer implementations and financial technology.

About the Role:

• We are looking for an experienced Testing Lead - UAT & Client Enablement to join our Delivery team and lead User Acceptance Testing (UAT) activities for UAE E-Invoicing implementation projects.
• This role will work closely with the Director - PMO & Delivery, Project Managers, Functional Consultants, Technical teams, and client stakeholders to ensure every implementation is validated against business requirements and regulatory compliance before go-live. The ideal candidate should possess strong finance domain knowledge, excellent stakeholder management skills, and proven experience in integration testing and client-facing UAT engagements.

• The successful candidate will be responsible for driving end-to-end UAT across multiple client implementations, ensuring quality, accuracy, and a seamless customer experience throughout the testing lifecycle.

Key Responsibilities:

UAT Planning & Management

• Own the complete UAT lifecycle across multiple client implementation projects
• Prepare client-specific UAT plans, scenarios, and detailed test cases based on business requirements
• Review business requirements, functional specifications, and solution design documents to derive comprehensive test coverage.
• Execute and coordinate UAT activities with client stakeholders to ensure successful completion within project timelines
• Validate business processes, transaction flows, integrations, and regulatory compliance requirements
• Ensure testing aligns with PINT AE Guidelines and UAE E-Invoicing implementation requirements
• Track UAT progress, maintain testing metrics, and provide regular status updates to the Project Managers and Director - PMO & Delivery.

Client Coordination & Training

• Act as the primary point of contact for all UAT-related activities with customers
• Schedule and facilitate UAT sessions with client business users
• Guide customers through test execution and ensure proper understanding of expected outcomes
• Conduct end-user training during the UAT phase to enable client teams to confidently validate business scenarios
• Obtain formal UAT sign-off from client stakeholders upon successful completion

Defect Management & Quality Assurance

• Log, classify, prioritize, and track defects throughout the testing lifecycle
• Coordinate closely with Technical, Product, and Functional teams to ensure timely issue resolution Perform regression testing after fixes are deployed
• Validate issue resolution before defect closure
• Escalate critical issues, risks, and dependencies to the Project Manager and Director - PMO & Delivery
• Ensure solution quality prior to production deployment
• Verify API integrations, ERP interfaces, manual upload processes, and end-to-end business workflows.
• Maintain complete UAT documentation, evidence, defect logs, and sign-off records.

Delivery Support:

• Support the Director - PMO & Delivery with additional delivery, quality, and project coordination activities as assigned to meet organizational and customer objectives.

Required Skills & Experience:

• 4-5+ years of experience in User Acceptance Testing (UAT) for enterprise application or integration projects
• Proven experience in API-based integration testing
• Experience testing file-based or manual upload implementations
• Strong understanding of finance and accounting processes (Mandatory)
• Experience working with ERP systems such as Microsoft Dynamics, SAP, Oracle, NetSuite, or similar enterprise applications
• Strong analytical and problem-solving skills
• Experience in defect management and root cause analysis
• Ability to prepare detailed business-oriented UAT scenarios and test cases
• Excellent client-facing communication and stakeholder management skills
• Ability to manage multiple projects simultaneously
• Strong documentation and reporting skills

Preferred Qualifications:

• PMP Certification (preferred but not mandatory).
• ISTQB Foundation Certification or equivalent is an added advantage.
• Experience in Tax Technology, E-Invoicing, Regulatory Compliance, or Digital Transformation projects is highly preferred.
• Exposure to UAE E-Invoicing, Peppol, API integrations, or PINT AE Guidelines will be an added advantage.

Working Hours :

• Must be willing to work in alignment with UAE business hours.

Education Qualification:

• Bachelor's degree in Computer Science, Information Technology, Finance, Business Administration, or or an equivalent relevant field.

Success Measures:

• Deliver high-quality UAT across multiple concurrent client projects.
• Achieve timely UAT completion and client sign-offs
• Minimize production defects through effective testing and validation.
• Provide an excellent customer experience during implementation.
• Build strong relationships with clients and internal delivery teams while maintaining the highest standards of quality.