Bilingual Korean - Tech Support (IT Helpdesk)@ Rockville, MD

Job Role: Tech Support (IT Helpdesk)

Location: Rockville, MD

Duration: Long Term Contract

Bilingual Korean Mandatory

Requirements:

• Education: Associate degree in Computer Science, IT, or equivalent work experience
• Experience: 1 3 years of experience in technical helpdesk or desktop support roles
• OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment
• Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
• Soft Skills: Strong communication skills with a customer-centric mindset
• Problem Solving: Ability to diagnose basic network and software issues methodically

Nice to have qualifications:

• Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals
• Directory Services: Basic experience managing user accounts in Active Directory
• Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)