Strategic Client Success Manager

We’re hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients. In this role, you’ll act as a trusted advisor, helping our most invested partners drive results, scale performance, and realize long-term value with Ylopo. You’ll collaborate cross-functionally, consult on growth opportunities, and proactively manage both retention and adoption efforts. This is a high-impact role for a strategic thinker who thrives on building relationships, solving complex challenges, and delivering measurable outcomes.

Team members well-suited to this role will have a track record of successfully coaching, advising, and supporting high-profile clients, and have previous success in aiding clients throughout their lifecycle to help them unlock the most value from solutions and services. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, organized, patient, positive, and thoughtful.

Responsibilities:

• Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding their objectives, pain points, and goals. Provide guidance and solutions to help them achieve results with Ylopo
• Provide support throughout the client’s lifecycle, ensuring that the clients’ and Ylopo’s achievements are met through adoption, growth, and continued subscription
• Translate the strategic needs of our clients to tactical items and execute on those, such as conducting regular check-in calls and account reviews
• Understand the client’s full business model, developing a rapport across their internal team(s) to uncover business pain points and map Ylopo solutions to solve those challenges
• Grow usage and adoption of the Ylopo product suite through proactive engagement, education, strategic touchpoints, and effective planning
• Coordinate the involvement of other Ylopo personnel including executive leadership, account growth, marketing, and product development to meet account performance and adoption objectives and client expectations
• Drive incremental business growth through client advocacy and referenceable initiatives

Requirements:

• 5+ years of customer success management experience
• 5+ years of experience within SaaS and enterprise software
• Proven track record of demonstrated ability to drive client retention, adoption, and advocacy
• Experience with Salesforce preferred
• Excellent organizational and project management skills to manage multiple priorities and effectively motivate clients to align on execution
• Undergraduate degree highly preferred
• Excellent communicator with strong listening skills and technical aptitude
• Understanding of real estate and the real estate profession a plus, but not necessary

Compensation:

• Base:  $70,000 - $80,000
• Bonus: 25% of base salary OTE
• Medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.

This role is currently fully remote. Some small amount of long-distance travel may be required for training, company summits, or client events.