Security And Car Park Admin Assistant - Full Time - Prescot

1. Job Purpose

To provide an efficient and effective support service in respect of administration and clerical duties provided to teams and managers based within the department.

2.Role of the Department

To provide a proficient and comprehensive administrative service to managers and staff within Medirest Team.

Key Result Areas

1. Despatch, collect and compile relevant information.
2. Process Staff parking application forms and relevant personnel details.
3. Keep Car Parking Database up to date.
4. Compile up to date list of parking violations
5. Read and reply to emailed Car Parking queries.
6. Contact end user if they have any Car Parking queries.
7. Answer the telephone, deal with telephone enquiries and take messages in a polite and professional manner.
8. Keep records as necessary.
9. Manage ticket requests (Ad hoc).
10. Order stock when required.
11. Identify and develop opportunities, through initiative ideas and creative thinking (by being proactive).
12. Collate permit audits.
13. Perform any duties as requested appropriate to the needs of the business, including ID Access requests
14. As part of a team develops and implements administrative systems.
15. Ensure that information and data is accurate and handled in an appropriate way.
16. Monitors and maintains systems/processes in relation to own work.
17. To ensure that Health & Safety practices are performed and are appropriate to self and others.
18. To ensure that confidentiality is maintained at all times in line with Caldecott principles and the Data Protection Act 2018. In line with GDPR framework.
19. Work as a team to keep a security first mindset.

3. Legal Compliance

1. The ability to communicate and work with colleagues, patients, other members of staff and visitors to the Hospital.
2. Awareness of health and safety issues.
3. Understanding of a range of routine work procedures.
4. Ability to organise own day-to-day work and work to KPIs
5. Understanding of relevant Manual Handling procedures and protocols.
6. Understanding of basic Infection Control.
7. Ability to work on own initiative and prioritise work.

4.Physical and Mental Skills

1. To possess good communication skills both written and verbal and listening skills.
2. Ability to deal with and communicate with a wide variety of people.
3. To possess knowledge of IT and Microsoft packages and administrative systems to enable development of these within own role.
4. Good time management skills with the ability to prioritise work using own initiative, most of which is routine but regularly interrupted by demands of other staff.
5. Experience of working as part of a team to ensure that service delivery is maintained.
6. To have good keyboard skills. The post requires the need for good hand eye co-ordination to enable speed and accuracy when transferring information from written format on to a computerised system.

1. The role has set policies and procedures to work to, with guidance from standard operating procedures.
2. The jobholder will be aware of standards to be achieved, but a supervisor or manager will be available for reference.

6. Physical, Mental and Emotional Effort Required

1. The post holder may spend up to an hour at a time in a sitting position checking and inputting information on to a computerised system.

1. Concentration is needed when transferring information from paper to computerised systems to meet assessment timescales, especially as the work can often be interrupted by service users and staff.
2. There will be occasions when the post holder will come into contact, either by telephone or in person with service users or staff that are distressed or angry and will have to use their skills to diffuse the situation and deal with appropriately.
3. Relate difficult information to staff.

7. Data protection and Information Governance

All staff having access to computer information are subject to the Data Protection Act 2018, and Information Governance policies and procedures.All staff, whether permanent, temporary or contracted, including students, contractors and volunteers are responsible for ensuring they do not divulge personal details and are aware of the Information Governance requirements in the NHS and for ensuring they comply with these on a day to day basis.

8. Infection control

Infection Control is everybodys responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA.

All staff employed by Medirest have the following key responsibilities:

1. Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and /or between each patient contact.
2. Staff members have a duty to attend mandatory infection control training provided for them by the Trust.
3. Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty inform their manager

9. Outline of Working Conditions

1. The post is office based with long periods of time spent sitting answering the telephone, checking and inputting information onto a computerised system.
2. The role is influenced by the demands of the service users, which may lead to increases in pressure and workload.