Lead Officer - Housing ICT (Cx Housing)

Lead Officer – Housing ICT (Cx Housing) Essex – Remote £500-£650 per day (depending on experience) Full time - This role offers fully remote working with occasional on-site presence dependant on the business needs. Job Purpose: The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:

Rent Accounting<br />Case management and tasks /workflows / forms.<br />CRM<br />Reporting – to include SSRS (strong SQL skills – intermediate / advanced).

Power BI experience would be useful<br />Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.<br />CX User Training<br />Managing upgrades, ideally 25.x (version that supports the Customer Portal)<br />Customer Portal<br />Also, must have some understanding of the following:

Assets<br />Functional units<br />Users and Roles<br />Contact groups<br />System schedules<br />Arrears policies<br />An understanding of allocations would also be useful.<br />To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency