Lead Technical Support Engineer - Cloud, AI & Incident

Ingram Micro Australia Pty Ltd is seeking a highly experienced Lead Technical Support Engineer to operate as the senior technical leader within the support organization. The role expands into leadership, cross-functional influence, and ownership, driving issue resolution at scale.

You will mentor L1/L2 engineers, lead major incidents, and collaborate with Product and Engineering to improve platform stability while advancing AI-enabled workflows and self-service.