SMIT Service Desk RDM Tier 2 Technician

SMIT Service Desk RDM Tier 2 Technician | Norfolk, VA, United States | Hybrid We're hiring on behalf of a leading technology and defense company recognized for its expertise in innovation and mission-critical solutions for government and commercial clients. This organization is dedicated to pushing boundaries and outperforming expectations, fostering a dynamic environment for those who thrive on challenging the status quo. The Role • Provide Tier 1 and Tier 2 technical software, hardware, and network problem resolution for end-users. • Diagnose and guide users through step-by-step solutions. • Analyze routine situations using automated information systems and review incoming requests to prioritize tasks. • Independently resolve problems or collaborate with teammates, escalating to the next tier as necessary. • Support users by fulfilling requests for information and training on database utilization. • Instruct users on the use of PCs and networks. What You'll Need • High school education or equivalent with 1-3 years of general experience, or an equivalent combination of experience and education. • Minimum of 6 months of tenure with the NMCI Service Desk. • Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role. • CompTIA Security+ CE certification. • Proficiency with Microsoft PowerShell. • Ability to attain Flank Speed Tier 1.5 qualification within 30 days. What's On Offer • Opportunity to work in a hybrid environment, balancing the flexibility of remote work with the collaboration of on-site presence. • Engage with complex systems and develop critical thinking skills in a high-pressure, dynamic setting. • Interact with individuals across all organizational levels. • Develop and strengthen peer mentoring skills while demonstrating excellent communication. Apply via Haystack today!