911 Systems Consultant

Responsibilities

• Support daily operations of the Clients  911 technology platforms.
• Monitor and maintain CAD, radio, call handling, and call logging systems.
• Coordinate with vendors on upgrades, maintenance, and issue resolution.
• Develop plans for technology enhancements and infrastructure improvements.
• Participate in procurement activities including RFPs, RFIs, and vendor evaluations.
• Oversee testing, deployment, and validation of hardware and software.
• Ensure vendor deliverables and SLAs are met.
• Forecast technology infrastructure and staffing requirements.
• Identify opportunities to improve operational efficiency through IT initiatives.
• Assist with deployment and troubleshooting of 911 hardware and software.
• Participate in after-hours major incident response.
• Attend regional and state 911 technology meetings to stay current with industry developments.
• Maintain detailed documentation of work performed.

Required Qualifications

• Minimum 8 years of professional IT experience.
• At least 5 years managing complex technical environments.
• Experience supporting emergency communications or 911 systems.
• Strong understanding of enterprise IT operations and infrastructure.
• Experience managing technical vendors and service providers.
• Excellent analytical, communication, and problem-solving skills.

Technical Skills

• Computer Aided Dispatch (CAD)
• 911 Technologies
• Vendor Management
• SDLC
• Networking
• Cybersecurity
• Technology Architecture
• Computerized System Validation (CSV)
• Disaster Recovery & Business Continuity
• Operating Systems
• Database Technologies

Preferred Qualifications

• Experience supporting public safety or emergency communications environments.
• Experience participating in government procurement activities (RFP/RFI reviews).
• Knowledge of 911 infrastructure planning and modernization.
• Experience with enterprise vendor management and SLA oversight.
• Ability to participate in after-hours emergency response and major incident resolution.