Data Analyst

DatamanUSA is looking for a Data Analyst for our direct client based in HI. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: Data Analyst

Location: Honolulu, HI

Duration: 12 months

Key Responsibilities:

*) Build and optimize ETL / ELT pipelines that ingest high-volume Call Center, chatbot, and case management data into BigQuery from Google CES CCaaS / CCAIP, ServiceNow, and related source systems.

*) Maintain dataset structures, data quality controls, and processing reliability across BigQuery and supporting cloud data infrastructure.

*) Create curated data models and semantic-ready tables that support Looker dashboards, operational scorecards, and downstream analytics use cases.

*) Implement and maintain integrations for reporting tools, including BigQuery, Looker, GA4, where applicable, and CCAIP reporting APIs for programmatic access to interaction and agent metrics.

*) Support governed data access, metadata standards, and pipeline automation to improve reporting timeliness, auditability, and reuse across the program.

Key Qualifications:

*) Proficient in SQL, Python, ETL tools, cloud platforms, BigQuery, and reporting integrations such as Looker, GA4, and contact center reporting APIs.

*) Ability to support reporting requirements, data validation, and operational analytics needs across business and technical stakeholders.