Business Analyst with Veeva CRM / Salesforce

Business Analyst with Veeva CRM / Salesforce

Foster City, CA 94404 (FIRST Preference) / REMOTE (Second)

Hiring Business Analyst to support its Next Generation CRM implementation and transformation initiative. The Business Analyst will act as a bridge between business stakeholders, technology teams, implementation partners, and program leadership to gather, analyze, document, and validate business requirements. The ideal candidate should possess strong business analysis skills, CRM transformation experience, stakeholder management capabilities, and knowledge of Life Sciences commercial processes.

Skills / Experience

• 8+ years of Business Analysis experience in large enterprise programs; Experience working on CRM implementation or CRM transformation projects
• Strong expertise in requirement gathering, process mapping, and documentation; Communicate effectively with internal and customer stakeholders
• Experience preparing Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and Acceptance Criteria
• Experience facilitating workshops with business stakeholders and technical teams; Knowledge of Agile delivery methodologies
• Domain experience - Life Sciences / Pharma / Biotech / Commercial Operations; Understanding of Commercial Operations, Medical Affairs, Patient Services, or Market Access business processes; Familiarity with HCP/HCO engagement models and CRM-driven customer interactions
• Bachelor s Degree or higher in Information Systems, Computer Science, or equivalent experience

• Veeva CRM / Salesforce Life Sciences Cloud; Salesforce Platform; CRM Migration & Transformation Programs
• Agile / Scrum Methodology; Jira, Azure DevOps, Confluence; Reporting & Analytics Platforms (Power BI, Tableau)
• Data Integration & API Concepts; Commercial, Medical, and Market Access Business Processes

Secondary Skills / Good to have

• Veeva CRM implementation; Salesforce Administrator or Business Analyst certification
• Experience with Salesforce Life Sciences Cloud; Knowledge of Pharmaceutical Sales, Medical, and Market Access functions
• Experience with Data Migration and Master Data Management (MDM); Power BI or Tableau reporting experience
• Experience working in GxP-regulated environments; Change Management and Training experience
• SAFe Agile certification; Exposure to AI-enabled CRM capabilities, Next Best Action, and Customer 360 initiatives

Job / Role Description

• Requirement Analysis & Documentation Gather, analyze, and document business requirements from multiple functional teams. Translate business needs into detailed functional requirements, user stories, process flows, and use cases. Conduct gap analysis between existing CRM processes and future-state business requirements. Ensure completeness, consistency, and traceability of requirements.
• Business Process Assessment Analyze current-state business processes and identify process improvement opportunities. Create business process maps, workflow diagrams, and future-state operating models. Partner with business teams to optimize customer engagement and CRM usage.
• What Success Looks Like / Expected Outcome Ensure business requirements are accurately translated into CRM capabilities. Drive resolution of requirement gaps, risks, and dependencies. Facilitate successful completion of UAT cycles and stakeholder signoffs