UX Content Manager

We're looking for a UX Content Manager to help shape clear, user-centered digital experiences across web, mobile, and email channels. In this hands-on contract role, you'll partner with UX, Product, Marketing, and research teams to create content that improves usability, supports business goals, and performs well in a regulated environment.
Responsibilities

• Collaborate with UX design, strategy, research, product, and marketing partners to create content-led experiences that improve user flows and overall usability.
• Write, edit, and implement UX content for digital experiences, including headlines, body copy, microcopy, labels, help text, alerts, and error states.
• Develop and refine content structure, page hierarchy, metadata, taxonomy, and search-friendly content approaches.
• Support web, mobile app, and email content needs while ensuring clarity, consistency, and compliance.
• Use research findings, analytics, search behavior, and user feedback to inform content decisions and optimize performance over time.
• Partner with stakeholders to clarify goals, manage content needs, and deliver work on schedule in a fast-moving environment.
• Advise on content practices for digital tools and platforms, with an eye toward usability and best practices.

Skills

• At least 3 years of experience on digital or web product teams working closely with UX designers, developers, product managers, and analysts.
• Strong UX writing and UX copywriting skills, with experience creating concise, functional content for buttons, forms, tooltips, alerts, and similar interface elements.
• Experience crafting short-form content such as headlines, summaries, and in-product messaging.
• Working knowledge of web publishing and CMS workflows.
• Understanding of responsive design principles, information architecture, and usability best practices.
• Familiarity with HTML, CSS, and basic JavaScript concepts.
• Ability to apply insights from user research, analytics, and market trends to content decisions.
• Clear written and verbal communication skills, including confidence presenting content rationale to stakeholders.
• Strong organization and multitasking skills in an evolving, deadline-driven environment.

Preferred Skills

• Background in financial services or other regulated industries.
• Experience supporting mobile app content experiences.
• Familiarity with Figma and working within design systems.
• Exposure to content strategy, content operations, or content system management.
• Experience working in Agile or Scrum environments.
• Portfolio examples that demonstrate microcopy, content design, and the ability to balance legal or compliance needs with strong user experience.
• A cover letter that highlights your writing approach and relevant UX content experience.

Horizontal Talent is committed to building an inclusive workplace where different perspectives, experiences, and backgrounds are valued and respected. We encourage candidates from all communities to apply and are dedicated to fostering an environment rooted in equity, belonging, and opportunity for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.