Senior Desktop Support Technician

Description

We are looking for a Senior Desktop Support Technician to provide responsive technical assistance for employees in Frisco, Texas. This position supports both in-person and remote users within a Microsoft 365 and Azure-based environment, helping maintain reliable day-to-day technology operations. The ideal candidate is comfortable resolving desktop, software, and basic connectivity issues while also contributing ideas for process improvement through scripting and automation.

Responsibilities

Deliver timely deskside and remote support for end users, addressing hardware, software, and access-related issues across the organization.

Prepare, configure, and deploy workstations and devices to ensure employees have secure and functional technology from day one.

Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and basic network connectivity.

Manage and update service desk tickets with clear documentation, accurate status tracking, and appropriate follow-up.

Support user account administration and permissions tasks within Active Directory and related enterprise systems.

Use PowerShell and other scripting methods to streamline repetitive support activities and improve operational efficiency.

Assist with troubleshooting and maintaining devices in a cloud-connected environment built on Microsoft 365 Enterprise and Azure services.

Contribute to team effectiveness by sharing knowledge, demonstrating initiative, and taking on increasing responsibility as opportunities arise.

Requirements

Hands-on experience providing desktop or help desk support for both onsite and remote end users. Working knowledge of Microsoft Windows 10 and general Microsoft Windows administration and troubleshooting. Familiarity with Microsoft 365 Enterprise tools and common end-user support scenarios. Experience using Active Directory for account support, access updates, and user administration. Ability to troubleshoot software issues, device problems, and basic networking concerns in a structured manner. Exposure to PowerShell scripting or other automation techniques used to improve support processes.

Experience working with service desk ticketing systems and maintaining accurate support records. Strong communication skills, sound judgment, and the potential to grow into a leadership-oriented role.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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