Data Center Smart Hands Technician

100% onsite

Job Overview:
The Data Center Smart Hands Technician will provide onsite, hands-on support for data center and infrastructure operations. This role involves performing routine physical and technical support activities, including server and network equipment maintenance, cabling, hardware replacements, and infrastructure support. The ideal candidate will have prior experience in a data center or server-room environment and will be able to work independently while following documented procedures and technical direction from remote engineering teams.

Responsibilities:

• Perform routine walkthroughs of data center, server-room, IDF, and MDF areas to identify and report equipment, environmental, security, cabling, or facility concerns.
• Support scheduled site audits, inspections, inventory validations, and operational checks.
• Provide onsite Smart Hands support for servers, network devices, racks, cabinets, and related infrastructure.
• Install, remove, rack, stack, label, and organize servers, switches, network devices, and other IT infrastructure equipment.
• Replace approved field-replaceable hardware components, including power supplies, hard drives, memory, fans, and cables.
• Trace, install, replace, label, test, and organize copper and fiber cabling.
• Maintain clean and organized racks, cabinets, patch panels, IDF/MDF closets, and data center spaces.
• Verify equipment status, power indicator lights, ports, physical connections, and cabling during troubleshooting activities.
• Perform requested reboots, power cycles, visual inspections, connectivity checks, and basic diagnostic activities under direction from remote teams.
• Support network equipment installation and replacement activities, including switches, routers, and access points.
• Assist with server and infrastructure installations, moves, additions, changes, and removals.
• Support equipment decommissioning, asset validation, packing, staging, and approved disposition/disposal activities.
• Escort authorized vendors and third-party service providers within secured data center or infrastructure areas.
• Maintain accurate documentation of equipment locations, asset changes, cabling changes, hardware replacements, inspections, and work performed.
• Follow established data center security, safety, access-control, change-management, and documentation procedures.
• Participate in a rotating after-hours/on-call schedule approximately every other week.

Qualifications:

• 2-5 years of hands-on experience in Smart Hands, data center, server-room, infrastructure, or network support.
• Experience working within a data center, server room, IDF/MDF, colocation, or enterprise infrastructure environment.
• Experience installing, removing, organizing, or supporting servers, network equipment, racks, cabinets, and cabling.
• Working knowledge of copper and fiber cabling, patch panels, network ports, labeling, and basic cable troubleshooting.
• Experience replacing basic hardware components such as power supplies, drives, memory, fans, and cables.
• Familiarity with basic server, networking, rack, power, and cabling components.
• Ability to follow documented procedures and technical instructions from remote teams.
• Strong attention to detail and accurate documentation practices.
• Ability to work independently with limited onsite supervision.
• Strong communication and customer-service skills.
• Ability to safely lift, move, rack, and handle IT equipment in accordance with safety guidelines.
• High school diploma or GED required.

Preferred Qualifications:

• Experience supporting Dell, HPE, Lenovo, Cisco, or similar enterprise infrastructure hardware.
• Familiarity with ServiceNow or another IT service-management/ticketing platform.
• Familiarity with incident, request, change, asset, inventory, and equipment-lifecycle processes.
• CompTIA A+, Network+, or similar technical certification is a plus but not required.
• Associate degree in Information Technology, Computer Science, or a related field is a plus but not required.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $31.29/hr W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.