Technical Delivery Manager - IAM / CIAM T4

Talent500 is hiring for one of its clients.

Who are we:

Core Insurance Platforms (CIP) is Zurich's global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model-covering governance, standards, architecture, service delivery, and reuse-so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich's Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich's business units worldwide.

Role: Technical Delivery Manager

Role Purpose:

The Technical Delivery Manager (Technology Lead - Digital Identity Platform) is accountable for end-to-end delivery, operational stability, and evolving architecture of Zurich's Identity and Access Management (IAM) and Customer Identity and Access Management (CIAM) services.

The role provides technical leadership across operations, engineering, and architecture, ensuring secure, scalable, and resilient authentication services across Okta (Workforce IAM), Okta Access Gateway, Auth0 (CIAM), and Microsoft Entra ID (Azure SSO & Conditional Access).

This role operates within an AI-first delivery and operations model, where service reliability, incident resolution, and platform evolution are enhanced through AI-driven monitoring, analytics, automation, and decision-making, improving operational efficiency, risk detection, and user experience across IAM and CIAM ecosystems.

Key Responsibilities:

IAM, CIAM & Platform Delivery:

• Own end-to-end delivery and service performance of IAM and CIAM platforms, ensuring high availability, scalability, and reliability
• Manage platform delivery for Authentication services.
• Govern SLAs, KPIs, and service health metrics, ensuring alignment with business and security expectations
• Drive release planning, deployment governance, and platform lifecycle management, incorporating AI-driven insights to optimize release impact and reduce operational risk

Support & Operations Leadership:

• Lead global L2 / L3 IAM support teams, ensuring effective incident management and service continuity
• Oversee resolution of authentication, access, provisioning, and policy-related incidents, leveraging AI-assisted diagnostics, log analytics, and pattern recognition to improve response times
• Define and enforce operational standards, runbooks, and escalation procedures across support teams
• Drive continuous improvement of operations through AI-enabled monitoring, predictive alerting, and automation, reducing MTTR and increasing service stability
• Manage a global operating model, including on-call rotations, shift-based delivery, and critical incident management

Architecture & Design Contribution:

• Contribute to and influence target IAM and CIAM architecture, working closely with enterprise and solution architects
• Provide design guidance for various initiatives.
• Ensure solutions are aligned with Zero Trust architecture, enterprise standards, and security policies, leveraging AI-assisted insights to validate design decisions and identify optimization opportunities
• Support architecture governance activities, including solution reviews and design approvals

Zero Trust & Conditional Access Implementation:

• Drive implementation and optimization of Zero Trust identity controls, including:
• Okta adaptive authentication and policy-driven enforcement
• Microsoft Entra Conditional Access for device, risk, and contextual access
• Establish and maintain consistent access control patterns across workforce and customer platforms
• Leverage AI insights to improve risk-based access decisions, anomaly detection, and policy tuning

CIAM Enablement (Auth0):

• Support implementation and evolution of CIAM capabilities using Auth0, ensuring scalable and secure customer identity solutions
• Guide onboarding of customer-facing applications, including authentication journeys, API security, and integration patterns
• Balance security, user experience, and scalability for digital customer platforms, leveraging AI insights to optimize authentication flows and reduce friction

AI-Driven Operations & Automation:

• Embed AI into IAM operations to improve incident detection, triage, and root cause analysis, enable predictive insights for service stability and risk management, and enhance authentication experience through behavioral and usage analytics.
• Drive automation across identity lifecycle management, provisioning, and policy enforcement
• Define and implement AI-enabled operational models, ensuring measurable improvements in efficiency, scalability, and risk reduction
• Ensure responsible and compliant use of AI aligned with data privacy and regulatory requirements

Security, Risk & Stakeholder Collaboration:

• Ensure IAM and CIAM services meet security policies, regulatory requirements, and audit expectations
• Support risk assessments, audits, and compliance activities, leveraging AI-assisted insights to strengthen control effectiveness
• Act as primary escalation point for critical incidents and service issues
• Collaborate with cybersecurity, application teams, infrastructure teams, and vendors (Okta, Auth0, Microsoft) to align delivery with strategic objectives
• Mentor support engineers and developers on IAM best practices and adoption of AI-driven operations

Skills & Experience:

• Extensive experience (typically 10-12 years) in IAM and/or CIAM, including delivery, support leadership, and technical architecture exposure
• Strong hands-on expertise in Okta, Okta Access Gateway, Auth0 (CIAM), Azure SSO and Entra Conditional Access
• Deep understanding of authentication protocols (SAML, OAuth 2.0, OpenID Connect, SCIM)
• Proven experience leading global support teams and managing large-scale IAM platforms
• Strong understanding of Zero Trust architecture, identity lifecycle management, and access governance
• Experience delivering IAM solutions in cloud-first, SaaS, API-driven, and hybrid environments
• Demonstrated ability to leverage AI-driven insights for operational improvement, troubleshooting, and decision-making
• Experience driving automation, platform engineering, and continuous service improvement
• Strong stakeholder management, communication, and leadership skills

Additional Information:

• Operates in a global delivery model with cross-regional collaboration
• Includes participation in on-call, incident management, and release activities outside standard hours
• Requires close alignment with architecture, engineering, and security teams to ensure seamless delivery and platform evolution

Candidate Data Privacy Notice:

Applicability of This Notice: This job posting relates to opportunities with Zurich Digital International Private Ltd. ("Zurich") and is published with the support of ANSR Inc., ("ANSR") an authorized recruitment service provider engaged by Zurich for its hiring activities.

Participation in the Recruitment Process: When you apply for this role, personal data provided as part of your application (such as your name, email address, contact details, address, financial information, background information, medical history, and details of previous employers/employment) is collected for the purposes of recruitment and selection and may be reviewed by Zurich, and transferred/disclosed to Zurich's affiliates, subsidiaries, and related entities and ANSR ("Transferees"), solely for recruitment and selection purposes (in accordance with their respective privacy policies).

The Transferees maintain at least the same level of protection for your data as maintained by Zurich, and do not further transfer/disclose/share or publish your data.

For information on how your personal data is processed by ANSR, including your rights and how to contact the relevant data protection office.

You understand and acknowledge:

• You have the option not to provide your data (in which case we may not be able to process your application);
• You have the option to review, correct/amend your data;
• You have the option to withdraw your consent from processing your data;
• Your data is retained until the purpose for its collection is served; and
• Zurich uses reasonable security measures to help protect against the unauthorized access, loss, misuse and alteration of the personal information under our control. However, no method of transmission over the internet, or method of electronic storage, is completely secure.

By submitting your interest in any of our vacancies, you consent to the collection, storage, transfer, disclosure, and processing of your personal information and/or sensitive personal data or information.