Data Insights Analyst

Full Time, Permanent Opportunity Location: Sydney, NSW, with Work from Home Options! Salary of $112,692 + Super + NFP Salary Packaging Benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Every donation tells a story of hope, and behind every successful fundraising campaign is the power of data-driven decision making. As our Data Insights Analyst, you will play a critical role in helping Mission Australia better understand and engage supporters whose generosity helps create positive outcomes for people and communities across Australia. Working within the Marketing Insights & Business Intelligence team, you will transform complex donor and fundraising data into meaningful insights, forecasts and recommendations that inform strategy, optimise campaigns and support sustainable revenue growth. This is an opportunity to combine your passion for analytics with purpose, helping ensure every insight contributes to building a fairer Australia where everyone has the opportunity to thrive.

Your key responsibilities will be to:

• Develop and deliver donor, campaign and fundraising analysis to support strategic decision making.
• Analyse supporter behaviour, lifetime value, campaign performance and fundraising effectiveness.
• Create dashboards, reports and visualisations that provide actionable insights to stakeholders.
• Conduct audience selection, targeting and segmentation analysis for fundraising campaigns.
• Develop forecasting models and predictive analytics to support fundraising outcomes.
• Track fundraising performance against internal targets and industry benchmarks.
• Complete data validation, testing and user acceptance activities to ensure data quality and reliability.
• Partner closely with Fundraising Managers and key stakeholders to understand business requirements and translate them into data solutions.
• Communicate complex analytical findings in a clear, engaging and non-technical manner to diverse audiences.

Requirements for success

• Hands on experience working with Power BI and Azure SQL, and Fabric.
• Experience analysing fundraising, donor or customer data, including lifetime value, attribution and predictive modelling.
• Strong SQL and DAX, reporting and data modelling capabilities.
• Ability to build meaningful dashboards and data visualisations that inform business decisions.
• Proven experience managing stakeholder relationships and delivering insights aligned to business priorities.
• Strong communication skills with the ability to translate complex data into compelling business narratives.
• Highly organised, with excellent project coordination, prioritisation and documentation capabilities.
• Commitment to continuous improvement, innovation and staying current with emerging analytics trends and technologies.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at

Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential. That's why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.