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Senior Manager, Customer Insights & Strategy

Qantas AirwaysSydney, New South Wales🇦🇺AustraliaPosted 23 Aug 2026

Why This Role Stands Out

This role offers a fantastic opportunity to drive impactful customer strategy for a globally recognized brand, Qantas Airways, with significant potential for career growth and skill development in analytics and strategic thinking. You'll thrive here if you're a proactive leader passionate about translating complex data into actionable recommendations for senior leadership within a dynamic, hybrid work environment. Apply today to shape the future of customer experience at Qantas!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, New South Wales, Australia

Job Description

Qantas Airways is seeking an experienced Senior Manager, Customer Insights & Research to shape how the group understands customers and translates insights into action. Based at the Mascot Campus, you will lead measurement, analytics and strategic insight across Qantas, Jetstar and Qantas Loyalty.

You'll move beyond reporting, diagnosing drivers of performance and delivering clear recommendations to senior leaders.

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