Manager Client Delivery Executive / Program Manager

Manager Client Delivery Executive / Program Manager

Preferred location Sacramento CA (can be hybrid)

California
Sacramento

Job Profile Summary
Provides leadership and oversight for the Client Delivery team. Oversees team efforts to engage with clients to ensure implementation, training and successful application of company products and services. Manages implementation queues, ensuring high quality client experience and, at the same time, maximizing both utilization of internal resources and periodic (i.e., monthly) revenue activations. Addresses client issues throughout the deployment process, taking ownership of issues and following through on resolution.


Key Responsibilities
7-10 years of US Higher Ed experience, Program Management, Product Mgmt
Strategic thinking, outstanding organizational skills, ability to handle multiple projects in parallel. Experience with working with Senior Government Officials.

Critical Duties:
 o Day-to-day client contact and interaction,
 o Engagement across internal product, service and related teams,
 o Ongoing service reviews,
 o Issue identification and resolution,
 o Documentation and reporting, and
 o Revenue and retention success.
• Ensures team successfully plans, implements and executes delivery of contracted services.
• Keeps leadership advised of potential problem areas and team achievements.
• Allocates work and monitors team performance, offering guidance, coaching and corrective feedback as appropriate.
• Serves as a first escalation point for issues raised by team members, customers or other stakeholders.



Key Qualifications
BA/BS degree and 7-10 years’ relevant experience OR equivalent combination of education and relevant experience
5+ years’ leadership experience

Zafar Khan

Technical Recruiter